INC-195354 · Issue 682184
Handling updated for UpgradeBeforeOpening
Resolved in Pega Version 8.6.3
After update, an email case paused for 1 minute with a wait shape and then resumed by a ServiceLevelEvents agent seemed to lose the context (class) of the case and went into the broken processes queue with the error "Unable to open an instance using the given inputs: pxObjClass = "Work-Channel-Triage"". This was traced to an incorrect class applied by the activity OpenAndLockWork which assumed that "Work-Channel-Triage" was the preferred class and passed in the case ID as a parameter. To resolve this, pzUpgradeBeforeOpening has been updated such that it will migrate a case only if it has "WORK-CHANNEL-TRIAGE" in the work object inskey.
INC-196623 · Issue 686133
Chatbot outbound message formatting corrected
Resolved in Pega Version 8.6.3
Chatbot outbound responses were displaying appended br tags for next line in the messages. This was due to a formatting error in the menu (message type) title, and has been corrected.
INC-197116 · Issue 684956
Handling updated for migrated cases
Resolved in Pega Version 8.6.3
When performing a contact search in an interaction case that was migrated from an earlier version, clicking the Add Task button generated an exception when executing pzSendFeedbackToNLP(step 9) > pzFindTopicModel. This was traced to an unnecessarily call to pzMigrateInteractionCases each time a migrated case was opened, and has been resolved by updating the system to use JumpToLaterStep in Step1 of pzCheckAndMigrateInteractionCases to avoid calling MigrateCase again.
INC-199354 · Issue 696719
Corrected pulse comments rendering in mobile
Resolved in Pega Version 8.6.3
When using mobile, clicking the number on the Pulse comments section was not responding and conversations inside a comment were not visible. This has been resolved by updating pypega.social.js and pypega.social.css so the section renders correctly.
INC-200148 · Issue 693149
Added JSoup handling for older Microsoft Outlook versions
Resolved in Pega Version 8.6.3
Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.
INC-200237 · Issue 693180
Added API for Pega Call Team websocket reconnect
Resolved in Pega Version 8.6.3
When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.
INC-203463 · Issue 694165
Added deferred loading for email cases
Resolved in Pega Version 8.6.3
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-174116 · Issue 662039
Added reporting on descendant classes for framework
Resolved in Pega Version 8.6.3
Reporting on descendant classes was not working as expected. In a report definition with "Reporting on descendant classes enabled," the framework class and implementation class each refers to two different tables that use the same names but belong to two different schemas. Investigation showed the generated SQL query was not adding the necessary UNION clause, and the records from the descendant classes were missing when running the report on framework class. This was a missed use case and has been corrected.
INC-181684 · Issue 665483
Privileges adjusted for RetrieveReportData
Resolved in Pega Version 8.6.3
In recent versions of Pega, pxRetrieveReportData was secured with @baseclass AllFlows and OpenDeveloperForm privileges. However, this can interfere with setting up roles after update. To resolve this, the privilege restrictions have been removed from pxRetrieveReportData as it is already protected by ABAC/RBAC.
INC-182193 · Issue 674802
Drilldown report takes original report prompt parameters
Resolved in Pega Version 8.6.3
When a report had prompt filters configured and the summary report definition was executed by giving prompt filters, drilling down to one of the records in the summary report display and then looking at the reports displayed and summarized on a column showed a mismatched count. This was found to be a very specific edge case that involved calling the "Summarize" action from a report column within a drilldown report when using a custom filter section and "prompt for filter changes" on the main report. Filters from the custom filter section were being propagated to the drilldown report when summarizing, but the drilled-down-and-summarized report itself had not been refreshed on the client side to reflect this. To resolve this, the actions have been copied from pyDefaultCustomFilterApplyCancel and applied to the Summarize selection in pzGridMenuNavRule.