SR-D33832 · Issue 503957
Configurability added to SLA Timeliness to allow either 0 or NULL for Unqualified records
Resolved in Pega Version 8.2.4
When using a Report Definition where the count (aggregate function) was used for both the WithinSLA and Past Deadline columns, the correct value was not getting displayed. The correct value was displayed when the sum function was used instead of the count function, but clicking 'value' returned all values despite what value was displayed on the screen. This was a behavior change related to performing a drill down action on a report definition. As per the older behavior, drill down relies on a specific value (NULL) to determine whether a record is a candidate to be shown in the drill down report. From 7.2.1 forward, drilldown relies on value 0 instead of NULL to make the average summarize function work properly, which led to a change in behavior when used with other summarize functions like sum and count. To resolve this, SLA Timeliness related RAFs have been modified to conditionally return either 0 or NULL for Unqualified records based on a DASS config.
SR-D36372 · Issue 504746
Force order added to inner join when running a Rules Resolution filter
Resolved in Pega Version 8.2.4
After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.
SR-D37943 · Issue 505735
Corrected Export to Excel after adding custom DateTime field
Resolved in Pega Version 8.2.4
An issue with exporting report definition results to Excel after adding a custom date field column through the edit report option of the report in report viewer was traced to the processing of the controls backing a cell in a report when exporting to Excel. For controls like "Date Only" DateTime (non-autogenerated) control, the code was not returning a string the way it should. To resolve this, NonAutoReportUIField has been updated to always treat all Non-auto Controls as strings.
INC-147654 · Issue 642189
Updates to displaying embedded images in cases
Resolved in Pega Version 8.7
Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.
INC-154254 · Issue 674945
Correct Email Bot training text highlighted
Resolved in Pega Version 8.7
When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.
INC-166844 · Issue 651407
Email bot updated to handle negative and positive feedback on the same text
Resolved in Pega Version 8.7
When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.
INC-170135 · Issue 652525
Rich HTML handling added for outbound email
Resolved in Pega Version 8.7
The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.
INC-173193 · Issue 660936
Resolved exception from isArchived
Resolved in Pega Version 8.7
After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.
INC-175994 · Issue 667482
Removed redundant Microsoft Outlook email interaction chain
Resolved in Pega Version 8.7
When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.
INC-176881 · Issue 669702
Resource added to extract email threading code from message body
Resolved in Pega Version 8.7
In some scenarios the case ID was not being sent in the subject of email replies as expected, and the secure tracking code was part of the email body instead. That caused replies back to the email thread to create a new email interaction case instead of properly threading the new message into the conversation. Investigation traced this to some email clients removing space after the tracking code. To resolve this, an update has been made which will extract the tracking code from email-content html if it is found and otherwise fallback to the email body.