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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-189136 · Issue 679516

Dataflow with report definition source repaired

Resolved in Pega Version 8.7

After update, data flows using a report definition dataset as source were throwing a null pointer exception. This was traced to previous work done around retry handling for Oracle queries where there were issues identifying the correct column types; that previous work has been reverted to resolve this null pointer exception, and further work will be done to refine the solution to the Oracle CLOB DatabaseException.

INC-190876 · Issue 680191

Handling added for corrupted direct index

Resolved in Pega Version 8.7

A corrupted dedicated index was causing a null pointer error. Handling for this has been added by way of an additional condition check for an improper direct index with no fields in the metainfoindex document, along with a filter to check if the category is null.

INC-192582 · Issue 682390

Drilldown report opening made consistent

Resolved in Pega Version 8.7

After launching the user portal for a hybrid app on the system and going to Reports --> Case Volume report, drilling down in the report and clicking on an entry opened it in a new tab, but going to Actions --> Refresh and performing the same action opened it in the same tab. This has been resolved by refreshing the entire pzReportDisplay section to retrigger the JS found in pzRDWinTitle which replaces the drilldown functions.

INC-192769 · Issue 683001

Removed incorrect role from accessible filter logic

Resolved in Pega Version 8.7

When using JAWS, tabbing out from Close(X) and setting focus on the "filter by" section resulted in JAWS reading out "use arrows to move". This was not an available action, and has been resolved by removing role="listitem" from the RRFilters_logic.

INC-195827 · Issue 687211

Accessibility improved for filter pop-up buttons

Resolved in Pega Version 8.7

JAWS was not reading the buttons on the filters pop-up for a report in report browser. This has been resolved by adding helper text for the cancel button of pzReportConfigApplyCancel and for the Search icon of the pzAvailableValues.

INC-197610 · Issue 688003

Dataflow with report definition source repaired

Resolved in Pega Version 8.7

After update, data flows using a report definition dataset as source were throwing a null pointer exception. This was traced to previous work done around retry handling for Oracle queries where there were issues identifying the correct column types; that previous work has been reverted to resolve this null pointer exception, and further work will be done to refine the solution to the Oracle CLOB DatabaseException.

INC-197953 · Issue 686254

Execution class parameter handling updated for scheduled reports

Resolved in Pega Version 8.7

The schedule was picking the wrong class to execute a report, choosing the report top class/current application class instead of the expected shortcut class mentioned in the report class of the schedule. This has been resolved by updating the parameter handling in the pzRunScheduleShortcut activity.

INC-202878 · Issue 713792

Handling updated for social messaging items with very large embedded images

Resolved in Pega Version 8.6.5

Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.

INC-211974 · Issue 706616

UpgradeInteractionCase modified to update work page on save

Resolved in Pega Version 8.6.5

After update, service cases were failing to unpend when using a custom data transform that accessed the D_CorrespondenceCase data page. Investigation showed the D_CorrespondenceCase data page was internally using the D_pxGetInteractionCaseDetails data page; this call upgraded and saved and committed the case but this commit released the lock which the custom data transform had acquired. Because this happened before accessing the CorrespondenceCase datapage, it led to an error while committing the service case details. To resolve this, the postprocessing activity "pyUpgradeInteractionCase" of D_pxGetInteractionCaseDetails has been modified to write the update on the work page as soon as a save is performed.

INC-185824 · Issue 676630

Corrected filtered column list sorting in Report Browser

Resolved in Pega Version 8.6.5

Sorting was not working in Report Browser for a column list when a filter category was selected. This has been resolved by modifying the pzReportListSort activity to set the correct parameters in step-1 and setting pzSetCategoryParam to retain the sortTitle parameter in step 1 with an added step -2 to call the pzReportListSort activity.

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