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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D46535 · Issue 512847

Accessibility label added to RBShortcuts7 report browser search field

Resolved in Pega Version 8.2.5

In order to improve accessibility, a hidden label has been added to the Search field in the pzRBShortcuts7 report browser for use by a screen reader.

SR-D47414 · Issue 513077

"Use null if empty" checkbox honored for GetSelectValues

Resolved in Pega Version 8.2.5

When Report Definition rule uses parameters as a value for filter criteria, a moderate performance warning was generated: ''Some of your filters are using a parameter with the "Use null if empty" option NOT selected. Please ensure that you do pass the parameter. Otherwise, the filter will be dropped entirely and execution of the report will result in very poor performance. If you do not want this behavior, select the "Use null if empty" option.'' When the "Use null if empty" checkbox was selected as suggested, the "Select values" button gave an empty list of possible values. This was traced to refactoring work done on Select Values which changed it to be backed by a Report Definition and Grid instead of a List View: the option was intended to be only temporarily disabled, but was missed. To correct this, the activity pzGetSelectValues has been updated to honor the checkbox and appropriately disable the "Use null if empty" option on the selected filter on the temporary copy of the report definition before it is executed.

SR-D48173 · Issue 515339

Resolved hang caused by cancelling report calculation

Resolved in Pega Version 8.2.5

When dragging a calculation into the report editor filter area, clicking X on the cancel modal that appeared caused a JavaScript exception to occur. This exception later prevented the ability to click the "done editing" button on the report. This has been resolved by modifying the pzpega_report_rafpopup.sj -- doRefresh API to pass the correct argument to reload the section API.

SR-D48442 · Issue 514046

ExportMode parameter sent to resolve duplicate rows in Export to Excel

Resolved in Pega Version 8.2.5

On performing Export to Excel for a report definition, duplicate rows were being exported for a column which had a TextAreaWithExpandSmall UI Control. Investigation showed that this control was looking for the exportmode parameter, which was not being sent. This parameter is now being sent.

SR-D49491 · Issue 515319

Updated sorting parameters order for better matching

Resolved in Pega Version 8.2.5

After choosing sorting for a column in a main summary report and then drilling down, a message appears indicating no records found even though there were results. The query showeds that the values for the 'where' clause were sent in the wrong order, causing a parameter mismatch. This has been resolved with an update to get the iterator before sorting so parameters match up correctly.

SR-D50805 · Issue 516098

Eligibility Builder Select Values search box is visible

Resolved in Pega Version 8.2.5

On the Offer rule, Eligibility tab in Eligibility Builder, when creating an eligibility row that used ' {property} equals {value}', on the Select values menu -> Existing values, there was no search box to navigate the list of property prompt values. This was traced to the select values gadget not using the "Prompt value" to be displayed as its label, and has been fixed.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

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