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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-143320 · Issue 602281

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.3.5

When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-128880 · Issue 592817

Handling added for angle brackets in legacy Chart control

Resolved in Pega Version 8.3.5

When using Investigative Case Management, some report charts were not rendering correctly. This has been resolved by updating appendFormattedString in AbstractJsonDataGenerator.java to escape angled brackets (< and >) before appending the input.

INC-141322 · Issue 594513

Resolved drill up doubling the filter box

Resolved in Pega Version 8.3.5

When opening a report with a visual graph, clicking on one of the filtered options, leaving this box open (not submitting it) and then clicking on a bar in the visual graph of the report showed the contents of the graph, but then clicking on the report link to go back to the report overview caused a doubled filter box to be displayed. The report would then have to be reopened before being able to continue. The problem was that the value of .pyUI.pyConfigSecToShow was still set to "filter" after the drill down. When the drill back up happened, the report was trying to show the filter configuration section from before but the context was no longer available and it failed. This has been resolved by adding a call to pzCancelFilterLogicChanges in pzDrillUpReport to set the filters to the previous values and reset the value of pyConfigSecToShow.

INC-137317 · Issue 585404

Security improved for searches

Resolved in Pega Version 8.3.5

Authentication requirements have been added to activities associated with searching.

INC-139700 · Issue 591563

Shortcut works for copying reports into private rulesets

Resolved in Pega Version 8.3.5

Copying out of the box shortcuts to other categories in the Report Browser was failing with the error ".pyShortcutName: The rule name pyTimePerStage is a reserved name (starts with px, py, or pz) and is not created in a Pega- ruleset." This was caused by the system trying to create a new rule with a py prefix in a non pega- ruleset, which was a missed use case in the refactoring work of report actions to use the Record API. This has been corrected by moving the report ID generation logic from the activity pzValidateSaveAsInput to a new Rule-Utility-Function in the ReportingUtils library called pzGenerateUniqueRecordName so that it can also be used by pzCopyShortcutPostActivity7 when the shortcut's ID is prefixed with px, py, or pz.

INC-140701 · Issue 602862

The Report Resource Limit is applied on Job Scheduler

Resolved in Pega Version 8.3.5

The Job Scheduler was ignoring the application-wide limit for maximum number of rows to retrieve that was set on the Report > Settings landing page. If the limit was set on the Data Access tab of the report, it was honored. If it was set on the Application settings rule Pega-RulesEngine.pyMaxRecords it was not honored. This behavior was due to pzUpdateSystemSettings being called by pxRetrieveReportData. In pzUpdateSystemSettings, .pyContent.pyMaxRecords was updated to match the value in px.Requestor.pyReportSettings.pyMaxRecords. In some cases, that was not available and the max amount of records was not limited in that case. This has been resolved by updating pzUpdateSystemSettings to pull pyMaxRecords using @getRuleSystemSetting().

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D57865 · Issue 520963

Added property check for outbound templated email reply

Resolved in Pega Version 8.2.6

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

SR-D63638 · Issue 544016

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.2.6

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

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