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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D39601 · Issue 509517

RRDisplaySection made available to assist Edge compatibility

Resolved in Pega Version 8.3.1

When the Pega Platform was being used with Microsoft Internet Explorer Compatibility Mode ON, it was not possible to use the select filter gadget due to a browser compatibility issue: enabling the filter condition for the report definition caused the SelectValues button to stick in loading mode when clicked. Changing the Microsoft Internet Explorer Document Mode for Harness pzRRDisplaySection to Microsoft Internet Explorer =Edge corrected the issue, but the rule was final. To resolve this, the pzRRDisplaySection has been made available to allow override for customers still using Microsoft Internet Explorer .

SR-D40599 · Issue 508279

Handlign added for Japanese half-space character during DB query

Resolved in Pega Version 8.3.1

After creating a Report Definition based on the Unicode/Japanese text property with summary list, the list was visible from Report viewer but any full size space used by the summary filter was unintentionally trimmed to half size space. As a result, the database query could not find the item. This has been resolved by modifying the setGroupByInputs API in the pega_report_summary js file to use the unicode space char(\u0020) instead of \s in regex. The Japanese space character will be replaced in the pzDrillDownReport activity step 2 for the query use, and will be set back to the Japanese space character in pyFilterValue.

SR-D42138 · Issue 509288

Fixed white space issues with Previous and Next buttons in multi-page Audit Reports

Resolved in Pega Version 8.3.1

After upgrade, multiple-page Audit Reports in GOC had too much white space between the end of the numbers and the Next Button, and the Previous Button had too much white space between 'Previous' and the start of the numbers. This was traced to a coding error in the pzbase-browser CSS generation that resulted in a space between "div" and "[node_name="pyGridPaginator"]". This has been fixed. Unused webkit selectors have also been removed.

SR-D17306 · Issue 490918

RD pagination expanded to 1500 rows

Resolved in Pega Version 8.3.1

The default pagination enabled on the Report Definition was limiting the results to 50. This has been enhanced to a row limit of 1500 in report definitions pzGetAllPropertiesOfGivenClass.

INC-154254 · Issue 674944

Correct Email Bot training text highlighted

Resolved in Pega Version 8.6.3

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-181797 · Issue 679337

FocusSection timeout updated

Resolved in Pega Version 8.6.3

When being redirected from an email notification to a Pulse comment, the case opened but the Pulse post was not highlighted as expected. This was a purely cosmetic issue, and has been resolved.

INC-183960 · Issue 674382

Cases Created through email bots remain searchable

Resolved in Pega Version 8.6.3

When a case was created through Email Bot, the delete attachment link in pzCreateTriageWork activity was triggering a delete event in incremental indexing that removed the main work object. This has been resolved by adding a condition check in the SearchIncrementalIndexNotifier class for the link page, and the work object will be updated instead of deleted.

INC-189819 · Issue 676595

Entity highlight corrected

Resolved in Pega Version 8.6.3

In the email channel, the entity value highlighted under "Training" tab was different from the actual value detected. The location where it was detected was also different. This was traced to an inconsistency of the title shown on the UI of training data tab, and has been resolved by updating the title shown on each entity as well as using exit iteration instead of skip step in pyStructureEntity.

INC-190222 · Issue 675956

Emails load with PegaRULES:User4 access

Resolved in Pega Version 8.6.3

Operators with access groups under PegaRULES:User4 were unable to access emails. This was found to be a side effect of Access Control (BAC): if Production level was set to >=4 then the email body could not be seen in the Email Manager Portal and console reported a 403 Forbidden error. To resolve this, the open work by handle action has been added to the Allow List.

INC-191159 · Issue 682363

Validate topics based on all topics in channel instead of default language

Resolved in Pega Version 8.6.3

If a 'When Rule' was used in Email Receiver to provide some conditions, it was not possible to use topics from the dropdown which were trained with training data in prediction studio. This was a missed use case, and was traced to validation being based on the default language topics. To resolve this, the data page has been modified from getting default language topics to getting a union of topics. The datapage for default language topics has also been withdrawn.

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