Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-159399 · Issue 626767

Report styles color contrast enhanced for accessibility

Resolved in Pega Version 8.6

In order to improve accessibility, pzReportBrowserStyles has been updated to change the report creation info color to #00000 to enhance the contrast.

INC-159759 · Issue 629624

Report title displayed for empty widget charts

Resolved in Pega Version 8.6

Per design if there is no data to be rendered in the chart from a report added in a Widget in any portal, a static image is displayed saying "No Data to Display". However, if there were multiple reports in the Widget it caused confusion on which report was not being displayed because the image did not show the title of the report. To resolve this, an enhancement has been added to modify pzRRChartDiv to display the report Title even when there is no data in it.

INC-160178 · Issue 632897

Local time used for report filters

Resolved in Pega Version 8.6

The date format in the filter condition of the report was being displayed in GMT format rather than the Local time Format. This has been corrected.

INC-160825 · Issue 629369

Search landing page performance improved

Resolved in Pega Version 8.6

Performance improvements have been made for the Pega Platform search landing page by implementing timeouts for all requests to ElasticSearch when executing PegaIndexAdminImpl.getIndicesInfo() and changing all requests for single index to requests for all indexes. In addition, SearchUtils.areDummyDocumentsPresent() has been modified to get all 'dummy documents' in case there are duplicate dummy documents in the ElasticSearch indexes.

INC-SR-D91660 · Issue 555725

Updated document ID handling for deleting indexes

Resolved in Pega Version 8.6

When trying to delete a document for index name "work*", intermittent errors were seen indicating an invalid index name or index does not exist value. This has been resolved by updating the handling for delete by ID.

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D57865 · Issue 520963

Added property check for outbound templated email reply

Resolved in Pega Version 8.2.6

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

SR-D63638 · Issue 544016

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.2.6

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D50787 · Issue 520484

Excel time values will default to server datetime if operator time zone is null

Resolved in Pega Version 8.2.6

After upgrade, a scheduled report that contained a column using pxDateTime that was supposed to use EST instead used GMT when run and exported to Excel. This has been resolved with an update that will default to using the time zone of the server If the time zone of the operator is empty or null.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us