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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D47146 · Issue 515647

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.1.8

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D59504 · Issue 524641

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.1.8

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

SR-D76291 · Issue 547842

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.1.8

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D80120 · Issue 544216

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.1.8

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

SR-D71408 · Issue 534932

DIrty check flag triggered by adding columns and filters

Resolved in Pega Version 8.1.8

If a report was edited and closed without saving, the dirty check worked as expected. However, if new columns or filters were added and the report closed without saving, the dirty check did not appear. This has been resolved by updating the check logic.

SR-D53176 · Issue 541793

Error when adding function filter will persist

Resolved in Pega Version 8.1.8

When an exception occurred while adding a filter in the report viewer, the error was shown but cleared due to an immediate refresh of the parent section. Analysis found that step2 of pzGetFiltersFromContent was failing, after which the error was shown, the section reload happened, and the error disappeared. To resolve the error being cleared prematurely, the pzOnLoadReloadReport control has been modified so that when there are messages on the top level page (pyReportContentPage), a parameter will be set on HarnessContextMgr to not to clear them during the next refresh call.

SR-D76204 · Issue 543591

Index conflict resolution logic updated

Resolved in Pega Version 8.1.8

After configuring a dedicated index on delivered Class - PegaCA-Interface-Contact, trying to generate the index resulted in an error indicating a type conflict in delivered classes/properties. This has been resolved by updating the conflict resolution logic.

SR-D69098 · Issue 534042

Export to Excel works for for report definition with duplicate columns

Resolved in Pega Version 8.5

After adding a date column to a report definition (2nd column in the report), the data displayed correctly in the UI but Export to Excel failed with the error "Section 'pzRDExportWrapper' execution error on page '' of class 'Rule-Obj-Report-Definition'. : The Reference .pyDateValue(2) is not valid." This was traced to an out of bounds exception thrown if there were two or more columns with the same calculation. When preparing for export, the column with the duplicate calculation would not get added to the map of report UI fields. To resolve this, the system has been updated to allow report definition columns with the same calculation to be properly mapped to a UI field.

SR-D69108 · Issue 543846

Handling added for drag-and-drop with deleted report templates

Resolved in Pega Version 8.5

After adding a new report, an error appeared when trying to use drag-and-drop to add a column (Page List) from the Data Explorer in the report browser. This was traced to refactor work done to use the Record API throughout reporting: the ruleset on new reports was not being reset from a Pega- ruleset to an application ruleset, causing columns the referenced properties defined outside the platform to be rejected. This use case was missed because case types define their own report templates on creation, but in this scenario those had been deleted. To resolve this, the system has been updated to call pxChooseBestRuleset from pxShowReport in order to enable the use of properties defined in the application prior to saving the report.

SR-D91038 · Issue 553165

Corrected report with combo chart in Case Manager portal

Resolved in Pega Version 8.5

After adding the required columns a report in the report viewer and then adding a combo chart and dropping the summarized column on the y-axes and group by column on X-axis, clicking on "done editing" generated the error "pyUI.pyChart: You must have at least two Aggregate Columns in the chart series .pyUI.pyChart.pyDataAxis(1).pyChartOutputType: A Combo chart requires at least 1 Chart Type be a Column". Investigation showed that the second DataAxis page was getting deleted in the pzCleanChartDataAxis activity, causing the validation to fail. This has been resolved by adding a 'when' rule to "pzChartIsSingleY" that checks for "SingleYAxisClustered" chart and refers the same in pzCleanChartDataAxis to skip the data axis deletion.

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