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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-143320 · Issue 602281

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.3.5

When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-128880 · Issue 592817

Handling added for angle brackets in legacy Chart control

Resolved in Pega Version 8.3.5

When using Investigative Case Management, some report charts were not rendering correctly. This has been resolved by updating appendFormattedString in AbstractJsonDataGenerator.java to escape angled brackets (< and >) before appending the input.

INC-141322 · Issue 594513

Resolved drill up doubling the filter box

Resolved in Pega Version 8.3.5

When opening a report with a visual graph, clicking on one of the filtered options, leaving this box open (not submitting it) and then clicking on a bar in the visual graph of the report showed the contents of the graph, but then clicking on the report link to go back to the report overview caused a doubled filter box to be displayed. The report would then have to be reopened before being able to continue. The problem was that the value of .pyUI.pyConfigSecToShow was still set to "filter" after the drill down. When the drill back up happened, the report was trying to show the filter configuration section from before but the context was no longer available and it failed. This has been resolved by adding a call to pzCancelFilterLogicChanges in pzDrillUpReport to set the filters to the previous values and reset the value of pyConfigSecToShow.

INC-137317 · Issue 585404

Security improved for searches

Resolved in Pega Version 8.3.5

Authentication requirements have been added to activities associated with searching.

INC-139700 · Issue 591563

Shortcut works for copying reports into private rulesets

Resolved in Pega Version 8.3.5

Copying out of the box shortcuts to other categories in the Report Browser was failing with the error ".pyShortcutName: The rule name pyTimePerStage is a reserved name (starts with px, py, or pz) and is not created in a Pega- ruleset." This was caused by the system trying to create a new rule with a py prefix in a non pega- ruleset, which was a missed use case in the refactoring work of report actions to use the Record API. This has been corrected by moving the report ID generation logic from the activity pzValidateSaveAsInput to a new Rule-Utility-Function in the ReportingUtils library called pzGenerateUniqueRecordName so that it can also be used by pzCopyShortcutPostActivity7 when the shortcut's ID is prefixed with px, py, or pz.

INC-140701 · Issue 602862

The Report Resource Limit is applied on Job Scheduler

Resolved in Pega Version 8.3.5

The Job Scheduler was ignoring the application-wide limit for maximum number of rows to retrieve that was set on the Report > Settings landing page. If the limit was set on the Data Access tab of the report, it was honored. If it was set on the Application settings rule Pega-RulesEngine.pyMaxRecords it was not honored. This behavior was due to pzUpdateSystemSettings being called by pxRetrieveReportData. In pzUpdateSystemSettings, .pyContent.pyMaxRecords was updated to match the value in px.Requestor.pyReportSettings.pyMaxRecords. In some cases, that was not available and the max amount of records was not limited in that case. This has been resolved by updating pzUpdateSystemSettings to pull pyMaxRecords using @getRuleSystemSetting().

INC-148154 · Issue 602921

Hot Fix Manager updated to use installation order for schema import

Resolved in Pega Version 8.3.5

Schema changes were not being imported during the hot fix manager DL import process. Investigation showed this was due to hotfixes in the DL being iterated over from newest to oldest, causing older hotfixes to replace the value added to a map by the newer. To resolve this, the system has been updated to use hotfix install order, which considers selected and dependent hotfixes, rather than ordering newest to oldest. This ensures that newer table representations will override older rather than the other way around.

INC-147654 · Issue 642189

Updates to displaying embedded images in cases

Resolved in Pega Version 8.7

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-154254 · Issue 674945

Correct Email Bot training text highlighted

Resolved in Pega Version 8.7

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-166844 · Issue 651407

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.7

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

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