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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D47146 · Issue 515647

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.1.8

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D59504 · Issue 524641

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.1.8

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

SR-D76291 · Issue 547842

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.1.8

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D80120 · Issue 544216

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.1.8

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

SR-D71408 · Issue 534932

DIrty check flag triggered by adding columns and filters

Resolved in Pega Version 8.1.8

If a report was edited and closed without saving, the dirty check worked as expected. However, if new columns or filters were added and the report closed without saving, the dirty check did not appear. This has been resolved by updating the check logic.

SR-D53176 · Issue 541793

Error when adding function filter will persist

Resolved in Pega Version 8.1.8

When an exception occurred while adding a filter in the report viewer, the error was shown but cleared due to an immediate refresh of the parent section. Analysis found that step2 of pzGetFiltersFromContent was failing, after which the error was shown, the section reload happened, and the error disappeared. To resolve the error being cleared prematurely, the pzOnLoadReloadReport control has been modified so that when there are messages on the top level page (pyReportContentPage), a parameter will be set on HarnessContextMgr to not to clear them during the next refresh call.

SR-D76204 · Issue 543591

Index conflict resolution logic updated

Resolved in Pega Version 8.1.8

After configuring a dedicated index on delivered Class - PegaCA-Interface-Contact, trying to generate the index resulted in an error indicating a type conflict in delivered classes/properties. This has been resolved by updating the conflict resolution logic.

INC-135335 · Issue 588510

Parent flow next step will take precedence over sub-process

Resolved in Pega Version 8.5.1

A Breadcrumb configured in the screen flow was not displaying at the last assignment when there were multiple embedded sub processes and the last assignment was called in a sub process. This was traced to the parent flow next step information not being passed due to the next step in the sub process being marked as an end shape. To resolve this, the pzFlowSteps7 html control has been updated to pass the parent flow's next step information in this situation.

SR-D77719 · Issue 569769

OpenIfStale updated to resolve optimistic locking race condition

Resolved in Pega Version 8.5.1

A race condition was created in optimistic locking by having two assignments save at overlapping times. This has been resolved by modifying the pzShowConflicts activity to use a version of openIfStale which will consider a workpage as stale even if the difference in pxUpdateDatetime is in milliseconds.

INC-134912 · Issue 581326

Handling updated for wait shapes with different outgoing connector flow actions

Resolved in Pega Version 8.5.1

After configuring a flow with a wait shape that by default used the pyContinueAfterWait flow action for the outgoing connector of the wait shape refer, adding any other valid flow action resulted in the error "Action To Take must be a valid flow action for this assignment". This was due to the post-processing of the connector properties modal updating the ActionToTake value based on wait shape, so that changing the flow action on a connector caused the validation on save to fail if the ActionToTake on wait shape and the connector flow action did not match. To resolve this, the system has been modified to validate a wait shape with different flow action on the outgoing connector.

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