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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A670 · Issue 206617

Removed XML display on click of row in report definition

Resolved in Pega Version 7.1.9

While using a custom section with a button to run an activity in the report definition, on clicking of the button the work object XML page was displayed along with the activity. This happened when a custom section id was specified for row display and getRowKey was enabled, causing the click of the row to open a pop-up without any rule. This has been fixed by modifying the JS code in report_events.js to avoid this pop-up.

SR-A670 · Issue 206324

Removed XML display on click of row in report definition

Resolved in Pega Version 7.1.9

While using a custom section with a button to run an activity in the report definition, on clicking of the button the work object XML page was displayed along with the activity. This happened when a custom section id was specified for row display and getRowKey was enabled, causing the click of the row to open a pop-up without any rule. This has been fixed by modifying the JS code in report_events.js to avoid this pop-up.

SR-A692 · Issue 205611

Resolved duplicate portal open when using Microsoft Internet Explorer 11

Resolved in Pega Version 7.1.9

When using Microsoft Internet Explorer 11, trying to access the My Group tab in the links 'Manage Operator Schedules and Profiles' was not displaying the screen correctly on click of any operator or workbasket and an extra portal window was opened. This was a browser-specific dynamic container issue where the lack of an explicit type=button declaration was causing a form submit that triggered a main page refresh. That declaration has been added.

SR-A734 · Issue 205406

Added null clipboard check for Recently Resolved report

Resolved in Pega Version 7.1.9

While running the Recently resolved report, a null ContentPage caused an NPE and prevented the output of the report. This has been resolved by adding a null check for the clipboard page.

INC-144265 · Issue 609288

Updated timestamp handling for duplicate key issue with PyCompleteAutomation

Resolved in Pega Version 8.5.3

Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.

INC-147457 · Issue 621709

Elapsed time in Work History Table includes sub-flow

Resolved in Pega Version 8.5.3

Elapsed times were not captured when an assignment was in a wait shape followed by a utility which set a ticket and moved the assignment to a sub-flow. Investigation showed that when flow execution is in a sub-flow and a ticket is raised, the assignment in sub-flow was removed but audit history was not captured. To handle this scenario, the functions pzCleanSplitForTicket and pzRemoveFlowForTicket have been added, and FlowMethodBody FUA has been modified to include pzCleanSplitForTicket instead of CleanSplit

INC-148747 · Issue 613878

Helper text set for radio buttons in DX API

Resolved in Pega Version 8.5.3

The api/v1/assignments/{ID}/actions/{actionID} Service Rest was not rendering the tooltip into DXAPI converted JSON for Radio Button Helper Text. This was traced to a missing Tooltip check in the API Rule-Utility-Function for radio buttons, and has been resolved.

INC-149213 · Issue 608517

Email attachments properly displayed in mobile browsers

Resolved in Pega Version 8.5.3

When attempting to use any mobile browser to open the email attachment of a work object, a blank HTML page appeared before the email attachment was shown. The blank page did not appear if the mobile browser was set to use "Desktop mode" or "PC mode". This has been resolved by updating the BAC registration method so that correspondence attachments are properly opened in all mobile browsers and HC apps for all channel types. An additional issue of a blank window appearing on IOS devices that was caused by correspondence attachments opening in a new window instead of opening in the current window has also been corrected.

INC-150172 · Issue 611775

Updated class handling for View field security

Resolved in Pega Version 8.5.3

When using a defined View which returned a page and its fields and used an inherited custom work party definition, trying to update the pyWorkParty(Customer) by calling the "post /assignments/{ID}/{actionID}" did not work as expected when Field Security was ON. This was traced to the field security relying on the design time page class information stored in the list/group property, and has been updated to resolve the view fields using actual class information from the work page.

INC-152442 · Issue 616666

Check added for Create Access to attachment

Resolved in Pega Version 8.5.3

After restricting access for the attachments category in a CS application, the attachment was added without category and could not be opened. This was due to the Create Attachment access not being automatically created for all categories when privileges were added, and has been resolved by adding a step to check Create Access for attachments of the respective category.

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