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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-183706 · Issue 685830

Added null check for DynamicAppenders

Resolved in Pega Version 8.7.1

Null pointer exceptions were seen for Pulse. This has been resolved by adding a null check in the DSS save/update process.

INC-185117 · Issue 680899

Check added to disable offset support for older versions of Oracle

Resolved in Pega Version 8.7.1

An ORA-00933 error was generated after upgrading from Pega 7.1 to Pega 8.5. This was traced to a conflict between Oracle 11g and the Pega 8.5 platform related to an OFFSET statement being added to a query for a version of Oracle that doesn't support it. The preferred solution is to upgrade Oracle to address this, but in order to support backwards compatibility a check has been added which will disable offset support in Oracle if productversion <=11.

INC-202677 · Issue 698989

Handling added for missing expose.accessGroup property

Resolved in Pega Version 8.7.1

After exposing an existing page group and page list properties along with single value properties using a declare index, running the Column Populator tool prpcServiceUtils to populate the historical data resulted in the single value properties being updated in the exposed column properly, but the page group and page list properties were not updated in the declare index table. On new case creation the declare index tables were updated. This was traced to the default expose.accessGroup not being set for the user, and has been resolved by adding a check and handling that will add the missing property in prpcserviceutils.properties defining the access group for the Rule-Declare-Index of the classes being exposed if it is not present.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

INC-182245 · Issue 664456

Updated dedicated index reindexing check

Resolved in Pega Version 8.7.1

Attempts to reindex were not successful after a dedicated index failed with the error "Not enough active shards for index work to meet write consistency of quorum". This has been resolved by updating the system to validate the cluster state for the dedicated index name instead of the work index name when performing a dedicated index Reindex.

INC-195511 · Issue 693219

Check added for child join class when using ABAC

Resolved in Pega Version 8.7.1

When a join was applied on a report definition and the same join class had a child class to which ABAC was applied (for some property eg., isABC), an "invalidreference" exception (isABC) was generated. This was traced to the system taking into account the child class of the join class while running the report, and has been resolved by adding a check to handle this scenario.

INC-198273 · Issue 688355

DSS added to control BIX extraction time properties

Resolved in Pega Version 8.7.1

After upgrade from Pega 7.3 to Pega 8, downstream systems were failing to process the BIX extract manifest summary file. This was due to three columns which were introduced in Pega 7.3.1 to handle any failures during BIX incremental extraction: pxStartCommitDateTime, pxEndCommitDateTime, and pxLastSuccessFulCommitDateTime. To support better backwards compatibility, this fix introduces the below DSS to allow disabling of the new columns. BIX/disableSaveTimePropertiesInCSV BIX/disableSaveTimePropertiesInXML BIX/disableSaveTimePropertiesInDB

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