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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-162649 · Issue 639397

DSS added for handling missing attachments

Resolved in Pega Version 8.3.6

When an S3 repository was configured as storage, some cases were not coming up in search and exception errors were seen in logs for a deleted attachment after every system restart/re-indexing of the search. Investigation showed these case objects were in the broken queue for pyFTSIncrementalIndexer due to a null pointer error encountered when indexing the attachment, and that the attachments were available in the repository but could not be read from the attachment repository during indexing. To resolve this, a new DSS setting has been added which allows selecting one of two behaviors:- Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = true : broken item is generated, but with a meaningful error message. This is the default behavior - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = false: case is indexed, but without the problematic attachment. Error message is printed out to the logs.

INC-162968 · Issue 632476

Extra text seen in edit removed from Report Browser

Resolved in Pega Version 8.3.6

Extra Text reading 'BBBBBC' was appearing when editing Reports within Report Browser. This was due to extraneous test text input present within 'RRDataListHeader' HTML Rule, and this has now been removed.

INC-163160 · Issue 631476

Updated filter logic for filtering on a DateTime column

Resolved in Pega Version 8.3.6

When a class join was used in a report definition, the error "The Filter Logic used in the report is invalid" appeared while filtering rows of a report definition results on a DateTime column. This was a missed use case, and has been resolved by modifying pzGridSortPaginate to convert the data type value into the proper casing.

INC-169055 · Issue 646670

Performance improvements for database queries and archiving

Resolved in Pega Version 8.3.6

In order to improve the performance of database queries, repetitive unnecessary database calls have been removed, archival queries have been simplified, and diagnostic metrics were added. Optional batch requestors have been added to all archival services with their own DSS settings to allow processing more cases in parallel. It is recommended to create 2 additional indexes to help with the archival process. The indexes will be on:pegadata.pr_metadata (pyisparent, pyobjclass, pyarchivestatus) INCLUDE (pyinskey); pegadata.pr_metadata (pyisparent, pyarchivestatus) INCLUDE (pyinskey);

SR-D91660 · Issue 555722

Updated document ID handling for deleting indexes

Resolved in Pega Version 8.3.6

When trying to delete a document for index name "work*", intermittent errors were seen indicating an invalid index name or index does not exist value. This has been resolved by updating the handling for delete by ID.

INC-170458 · Issue 667371

Handling updated for queue processor locks

Resolved in Pega Version 8.5.6

The Final activity mentioned in the processing epilog of the Service File rule was not being consistently called from File Listener, causing some of the cases to become stuck and not continue to the next stage. Investigation showed that if the lock was held by the queue processor requestor, the system was unable to obtain the lock but still proceeded to update the LogServiceFile page and persist it. This resulted in overwriting changes made on the LogServiceFile page by the requestor, resetting the completed-batches-count set back to 0. To resolve this, RuleServiceFile -> updateLSFBatchCounts() will call the overloaded lockAndLoad() method in LogServiceFile that accepts a parameter called lockAttempts. This will attempt to obtain a lock for a given number of times before throwing an exception.

INC-172849 · Issue 665981

SortPageList method updated for Obj-Sort

Resolved in Pega Version 8.5.6

Sorting page lists backed by a node level datapage using Obj-Sort was causing a ConcurrentModificationException. This has been resolved by updating the SorterImpl.sortPageList method to use java7CollectionsSort instead of collectionsSortWithInferenceEngineDisabled.

INC-173434 · Issue 672674

Pushservlet cookie path updated to resolve error

Resolved in Pega Version 8.5.6

A very large number of exceptions were being logged indicating "Unhandled error in web.request.internal.URLComponentProcessorImpl.populateCSRFToken", impacting the ability to perform log analysis. This exception has been resolved by updating the pushservlet cookie path.

INC-176138 · Issue 668937

Decision table query performance improvements

Resolved in Pega Version 8.5.6

Work done previously to improve performance by preventing the decision rule from being treated as a custom rule has been further augmented by preventing the standard Declarative Rules from being treated as Custom Rules while building the Declarative Cache.

INC-180891 · Issue 663513

Zip compression added for tracer XML

Resolved in Pega Version 8.5.6

After upgrading from Pega 7 to Pega 8, attempting to save and download a trace session would run for a time before pausing and displaying the message "Operation failed. Network error". Investigation showed the tracer was generating a very large XML file which was consuming the heap and causing the issue. To resolve this, an update has been made that will reduce memory usage by using GZip compression on the file. The new behavior will be to always zip tracer XML by default.

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