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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-162649 · Issue 639397

DSS added for handling missing attachments

Resolved in Pega Version 8.3.6

When an S3 repository was configured as storage, some cases were not coming up in search and exception errors were seen in logs for a deleted attachment after every system restart/re-indexing of the search. Investigation showed these case objects were in the broken queue for pyFTSIncrementalIndexer due to a null pointer error encountered when indexing the attachment, and that the attachments were available in the repository but could not be read from the attachment repository during indexing. To resolve this, a new DSS setting has been added which allows selecting one of two behaviors:- Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = true : broken item is generated, but with a meaningful error message. This is the default behavior - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = false: case is indexed, but without the problematic attachment. Error message is printed out to the logs.

INC-162968 · Issue 632476

Extra text seen in edit removed from Report Browser

Resolved in Pega Version 8.3.6

Extra Text reading 'BBBBBC' was appearing when editing Reports within Report Browser. This was due to extraneous test text input present within 'RRDataListHeader' HTML Rule, and this has now been removed.

INC-163160 · Issue 631476

Updated filter logic for filtering on a DateTime column

Resolved in Pega Version 8.3.6

When a class join was used in a report definition, the error "The Filter Logic used in the report is invalid" appeared while filtering rows of a report definition results on a DateTime column. This was a missed use case, and has been resolved by modifying pzGridSortPaginate to convert the data type value into the proper casing.

INC-169055 · Issue 646670

Performance improvements for database queries and archiving

Resolved in Pega Version 8.3.6

In order to improve the performance of database queries, repetitive unnecessary database calls have been removed, archival queries have been simplified, and diagnostic metrics were added. Optional batch requestors have been added to all archival services with their own DSS settings to allow processing more cases in parallel. It is recommended to create 2 additional indexes to help with the archival process. The indexes will be on:pegadata.pr_metadata (pyisparent, pyobjclass, pyarchivestatus) INCLUDE (pyinskey); pegadata.pr_metadata (pyisparent, pyarchivestatus) INCLUDE (pyinskey);

SR-D91660 · Issue 555722

Updated document ID handling for deleting indexes

Resolved in Pega Version 8.3.6

When trying to delete a document for index name "work*", intermittent errors were seen indicating an invalid index name or index does not exist value. This has been resolved by updating the handling for delete by ID.

INC-168253 · Issue 652546

Documentation updated for using Connect MQ with clustered queues

Resolved in Pega Version 8.6.3

After update to Pega Platform v8.6, an issue was seen with Connect MQ rules that used an alias queue. The support documentation has been revised to outline the necessary steps for updating an application to perform as expected. In the Pega-IntegrationEngine ruleset, create the following dynamic system settings and their default values: "mq/pmo" = 0 "mq/gmo" = 0 "mq/oo_request" = 1040 "mq/oo_response" = 16 For more information, dynamic system setting support articles are available.

INC-170458 · Issue 677862

Handling updated for queue processor locks

Resolved in Pega Version 8.6.3

The Final activity mentioned in the processing epilog of the Service File rule was not being consistently called from File Listener, causing some of the cases to become stuck and not continue to the next stage. Investigation showed that if the lock was held by the queue processor requestor, the system was unable to obtain the lock but still proceeded to update the LogServiceFile page and persist it. This resulted in overwriting changes made on the LogServiceFile page by the requestor, resetting the completed-batches-count set back to 0. To resolve this, RuleServiceFile -> updateLSFBatchCounts() will call the overloaded lockAndLoad() method in LogServiceFile that accepts a parameter called lockAttempts. This will attempt to obtain a lock for a given number of times before throwing an exception.

INC-173434 · Issue 672675

Pushservlet cookie path updated to resolve error

Resolved in Pega Version 8.6.3

A very large number of exceptions were being logged indicating "Unhandled error in web.request.internal.URLComponentProcessorImpl.populateCSRFToken", impacting the ability to perform log analysis. This exception has been resolved by updating the pushservlet cookie path.

INC-176138 · Issue 668938

Decision table query performance improvements

Resolved in Pega Version 8.6.3

Work done previously to improve performance by preventing the decision rule from being treated as a custom rule has been further augmented by preventing the standard Declarative Rules from being treated as Custom Rules while building the Declarative Cache.

INC-183728 · Issue 665132

Oracle handling updated for primary key in upgrade DDL

Resolved in Pega Version 8.6.3

Previously, when a primary key of a table was created Oracle would automatically create a unique index with the same name as the primary key. However, with the introduction of Oracle 19, an optimization was added which will not do that if there is another unique index on the table which contains the column(s) of the primary key. This difference can cause updates to fail with the error "cannot drop index used for enforcement of unique/primary key". This has been resolved by updating the handling for primary key constraint and the corresponding index name.

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