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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D71621 · Issue 533295

Real time processing picks up correct datetime for Capture Response records

Resolved in Pega Version 8.2.6

A Realtime Data flow for the Capture Response flow was configured with a strategy shape set to load previous decisions within the past 7 days. Once this Realtime DF was started, attempting to Capture Response for decisions made after that startup timepoint did not work. This was traced to the InteractionID being written with global properties for the datetimes, and has been resolved by making those datetime properties local so the start and end time are not cached and the time range is calculated based on "now”.

SR-D74117 · Issue 539461

DDS service will not run Hazelcast check if external Cassandra is configured

Resolved in Pega Version 8.2.6

Services were not responding, and thread dumps seen in the logs indicated that a large number of threads were waiting for one to come back from getting the cluster state for a DSM process. Investigation showed that the threads were waiting for a Hazelcast response about the cluster state. However, since a Hazelcast call is not needed when Pega is configured with external Cassandra, the DDS Service code has been changed to not to check for candidate nodes if configured with external Cassandra cluster.

SR-D74247 · Issue 542916

Resolved errors when using Build Model from the Preview Console

Resolved in Pega Version 8.2.6

Using the Web Chatbot interface and trying to perform Build Model action from Preview Console failed with multiple errors, either "This action is not allowed as it is outside the current transaction" or "class <blank> doesn't exist". This was traced to issues with the transaction during model update, and has been resolved by conditionally disabling the show page step of pzGetModelProcessStatus. This step creates a difference in the context of the current transaction and is disabled when called from Update API.

SR-D78940 · Issue 542926

Dataflow monitoring enhanced

Resolved in Pega Version 8.2.6

Enhanced monitoring and healthchecks have been added for dataflow and alerts.

SR-D79909 · Issue 542244

DDS added for automated dataflow run cleanup

Resolved in Pega Version 8.2.6

During a recent upgrade it was seen that there were in excess of 20k dataflow runs, some 2 years old, which slowed down the migration significantly. In order to resolve this, an automated process has been added. This clean-up procedure deletes all the single case, batch, and real time runs older than 30 days which are in the final state - Completed, Completed with Failures, or Failed, and batch and real time runs which are in the Stopped state. The DDS Pega-DecisionEngine.dataflow/run/maxDaysToKeepRuns.should be used configure the retention period. Note that the retention period is calculated since the last processed message and not the creation time of the run.

SR-D82917 · Issue 545518

Revision Management updated for Marketing

Resolved in Pega Version 8.2.6

When Offers created outside of the CR context were deleted from Revision Managment LP using the Delete Rules option, the Offer was deleted but the Decision Data was not updated. This also happened when the offer was not included while submitting the revision. This has been resolved by providing the needed extension for deleting the offer rules in marketing.

SR-D50787 · Issue 520484

Excel time values will default to server datetime if operator time zone is null

Resolved in Pega Version 8.2.6

After upgrade, a scheduled report that contained a column using pxDateTime that was supposed to use EST instead used GMT when run and exported to Excel. This has been resolved with an update that will default to using the time zone of the server If the time zone of the operator is empty or null.

SR-D50819 · Issue 519237

Eligibility Builder integer sorting revised

Resolved in Pega Version 8.2.6

In 'Offer' on the Eligibility tab, the Builder was sorting integer properties by the value of the integer as a text string rather than the whole number. Example: 1, 10, 12, 13, 100, 2, 20, 29, 299, 3 instead of the expected 1, 2, 3, 10, 11, 12, 20, etc. This was traced to the system sorting the results using tools.sortPageList() in order to sort by localized (string) value, which is not appropriate for values of any type other than string. To resolve this, the system will skip the manual sort step for numeric columns since the values are appropriately sorted by the database.

SR-D53176 · Issue 541794

Error when adding function filter will persist

Resolved in Pega Version 8.2.6

When an exception occurred while adding a filter in the report viewer, the error was shown but cleared due to an immediate refresh of the parent section. Analysis found that step2 of pzGetFiltersFromContent was failing, after which the error was shown, the section reload happened, and the error disappeared. To resolve the error being cleared prematurely, the pzOnLoadReloadReport control has been modified so that when there are messages on the top level page (pyReportContentPage), a parameter will be set on HarnessContextMgr to not to clear them during the next refresh call.

SR-D55801 · Issue 524292

Corrected HTML error generated on export to PDF

Resolved in Pega Version 8.2.6

After exporting a report to PDF, the PDF could be viewed but repeated instances of the error "<th> missing ‘>’ for end of tag" were logged. This was traced to missing the closing '>' for th in the pzRRDataListHeaderRow HTML rule when "Enable column command menu" is unchecked in ReportViewer options, and has been corrected.

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