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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-160825 · Issue 629368

Search landing page performance improved

Resolved in Pega Version 8.4.5

Performance improvements have been made for the Pega Platform search landing page by implementing timeouts for all requests to ElasticSearch when executing PegaIndexAdminImpl.getIndicesInfo() and changing all requests for single index to requests for all indexes. In addition, SearchUtils.areDummyDocumentsPresent() has been modified to get all 'dummy documents' in case there are duplicate dummy documents in the ElasticSearch indexes.

INC-162649 · Issue 639396

DSS added for handling missing attachments

Resolved in Pega Version 8.4.5

When an S3 repository was configured as storage, some cases were not coming up in search and exception errors were seen in logs for a deleted attachment after every system restart/re-indexing of the search. Investigation showed these case objects were in the broken queue for pyFTSIncrementalIndexer due to a null pointer error encountered when indexing the attachment, and that the attachments were available in the repository but could not be read from the attachment repository during indexing. To resolve this, a new DSS setting has been added which allows selecting one of two behaviors: - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = true : broken item is generated, but with a meaningful error message. This is the default behavior - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = false: case is indexed, but without the problematic attachment. Error message is printed out to the logs.

INC-163173 · Issue 650172

Datatype import updated to handle null value

Resolved in Pega Version 8.4.5

After upgrade, attempting to import CSV files in Data type using the import option provided was not working. This was traced to the AccessPolicy Filter value being set to null in the filterLogic, and has been resolved by modifying the 'if' condition in the NativeSQLSecurityPolicyHelper file to handle an empty value in the logic string of an access control policy condition for a datatype class.

INC-169055 · Issue 646673

Performance improvements for database queries and archiving

Resolved in Pega Version 8.4.5

In order to improve the performance of database queries, repetitive unnecessary database calls have been removed, archival queries have been simplified, and diagnostic metrics were added. Optional batch requestors have been added to all archival services with their own DSS settings to allow processing more cases in parallel. It is recommended to create 2 additional indexes to help with the archival process. The indexes will be on:pegadata.pr_metadata (pyisparent, pyobjclass, pyarchivestatus) INCLUDE (pyinskey); pegadata.pr_metadata (pyisparent, pyarchivestatus) INCLUDE (pyinskey);

INC-169856 · Issue 649458

Personalized table sort order limited

Resolved in Pega Version 8.4.5

After implementing a personalized table, the query started adding more 'order by' sorts, causing system impact. This was traced to the pzPopulateSortOrder activity Implementation having different constants assumed for the same purpose (999 in one place and 99999 in another), and has been resolved by updating the logic in step 1 and step 2 to disregard sort orders higher than 999.

INC-174756 · Issue 650672

Queue processor correctly moves items to Broken Items

Resolved in Pega Version 8.4.5

When an exception occurred while Queue Processor processed an item, he queue item was not moved to Broken Items. The error " inconsistent datatypes: expected - got CLOB DatabaseException caused by prior exception" was generated. This has been resolved by modifying the NativeSQL builder and NativeSQLBatchExecutor to allow the batch of queries to be retried. Additional changes were also added for Oracle databases to identify the correct column types.

INC-175622 · Issue 652278

Screen reader announces report names

Resolved in Pega Version 8.4.5

An update has been made to pyReportBrowserItem to ensure names of the reports on the report browser are read correctly.

SR-D35981 · Issue 506381

Column formatting default added to Export to Excel to match Export to PDF

Resolved in Pega Version 8.2.4

After running the pyGetWorkHistory report in Designer Studio, exporting the report to PDF showed the correct data format for the Message Key column while exporting to Excel did not. In the Report Definition UI and in Export to PDF (which use the same logic), when the backing property of a column has no control and the column does not have a format, the control falls back to a "Default" control. The "Default" control localized the string values in the Report Definition UI and Export to PDF, therefore changing the Message Key to be the correct value in those places. The similar logic to explicitly handle the "no control" scenario has now also been added to Export to Excel to resolve this issue.

SR-D39236 · Issue 508454

Corrected viewing of sorted drill-down spreadsheet-style summary reports

Resolved in Pega Version 8.2.4

When using a report with a summarized column and the 'Do not display group headings' grouping option checked, drill down was not working when the report was primarily sorted by default on any column other than the first one. This manifested as either no results returned by the drill down report or an error message related to invalid filter values. This was traced to the unique column ordering logic for non-spreadsheet-style summary reports being applied to the drilldown of spreadsheet-style summary reports due to the logic for creating the drilldown filters using the != operator to compare the spreadsheet flag string to the string constant "true". This previously worked as expected because this string was interned in the engine, but these string internments have since been removed. To correct this, pzPopulateReport has been updated to appropriately recognize spreadhseet-style summary reports as they used to.

SR-D39291 · Issue 508368

Alphabetical sort function restored to Legacy Report Browser

Resolved in Pega Version 8.2.4

When the new report browser was introduced in Pega Platform 8.1 the sorting functionality was changed to sort by update time instead of the previous behavior of sorting alphabetically. This change to the logic behind sorting reports ended up applying not only to the new report browser but to the legacy report browser as well, eliminating the ability to use an alphabetized sort for both. This fix re-adds the functionality to sort reports alphabetically by adding selectable sorting capability to the legacy report browser that enables switching between sorting reports by update time and sorting alphabetically.

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