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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D36981 · Issue 505697

FusionCharts upgraded to resolve drill down issues

Resolved in Pega Version 8.2.4

Drill down reports were not working when the results were displayed with huge data that came up with a scroll bar or if the report was scrolled down and a drill down was attempted when the scroll bar was in the bottom or middle of the scroll line. The hover icon was different i.e., the hand icon was replaced with arrow icon, or sometimes the hand icon displayed without showing the data. It was possible to drill down when the scroll bar was in the top or the focus was moved outside the chart and brought back in again. This was traced to bugs in the FusionChart libraries, and has been resolved by upgrading to FusionCharts 3.14.0-sr.1.

SR-D26223 · Issue 502751

Corrected viewing of sorted drill-down spreadsheet-style summary reports

Resolved in Pega Version 8.2.4

When using a report with a summarized column and the 'Do not display group headings' grouping option checked, drill down was not working when the report was primarily sorted by default on any column other than the first one. This manifested as either no results returned by the drill down report or an error message related to invalid filter values. This was traced to the unique column ordering logic for non-spreadsheet-style summary reports being applied to the drilldown of spreadsheet-style summary reports due to the logic for creating the drilldown filters using the != operator to compare the spreadsheet flag string to the string constant "true". This previously worked as expected because this string was interned in the engine, but these string internments have since been removed. To correct this, pzPopulateReport has been updated to appropriately recognize spreadhseet-style summary reports as they used to.

SR-D33135 · Issue 502274

Handling added for newline in a cell exported to Excel

Resolved in Pega Version 8.2.4

It was reported that new lines (br) were not displayed in exported Excel even after adding the control format with style tag <br style="mso-data-placement:same-cell;" />. This was due to a missed use case when Export to Excel was revised; as a necessity, the new Export to Excel does not support HTML as the old one did, and handling for line breaks in a cell was missed in this implementation. To correct this, wrapping has been enabled on AutoGenReportUIField and NonAutoGenReportUIField and ReportUIUtils.stripHtmlFromValue() has been updated to convert tags to line breaks.

SR-D33832 · Issue 503957

Configurability added to SLA Timeliness to allow either 0 or NULL for Unqualified records

Resolved in Pega Version 8.2.4

When using a Report Definition where the count (aggregate function) was used for both the WithinSLA and Past Deadline columns, the correct value was not getting displayed. The correct value was displayed when the sum function was used instead of the count function, but clicking 'value' returned all values despite what value was displayed on the screen. This was a behavior change related to performing a drill down action on a report definition. As per the older behavior, drill down relies on a specific value (NULL) to determine whether a record is a candidate to be shown in the drill down report. From 7.2.1 forward, drilldown relies on value 0 instead of NULL to make the average summarize function work properly, which led to a change in behavior when used with other summarize functions like sum and count. To resolve this, SLA Timeliness related RAFs have been modified to conditionally return either 0 or NULL for Unqualified records based on a DASS config.

SR-D36372 · Issue 504746

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.2.4

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D37943 · Issue 505735

Corrected Export to Excel after adding custom DateTime field

Resolved in Pega Version 8.2.4

An issue with exporting report definition results to Excel after adding a custom date field column through the edit report option of the report in report viewer was traced to the processing of the controls backing a cell in a report when exporting to Excel. For controls like "Date Only" DateTime (non-autogenerated) control, the code was not returning a string the way it should. To resolve this, NonAutoReportUIField has been updated to always treat all Non-auto Controls as strings.

INC-164383 · Issue 682542

ElasticSearch ClusterService logging updated

Resolved in Pega Version 8.5.6

In order to support enhanced troubleshooting, the default logging level for ElasticSearch ClusterService has been set to "ALL".

INC-168003 · Issue 655377

BIX Total Instance count matches manifest

Resolved in Pega Version 8.5.6

The BIX Manifest file was showing a count mismatch when the BIX Manifest and Extract files were shared with downstream teams, causing data to not be accepted by the downstream application. Investigation showed this occurred for an embedded page list property in the sequence that was missed and not considered. To resolve this, a DSS has been added: when BIX/generateAllEmptySubscriptForPageList is set to true, an empty subscript will be generated for the missed properties.

INC-173452 · Issue 666439

Quorum capability check added for external Elastic Search

Resolved in Pega Version 8.5.6

The error "java.lang.UnsupportedOperationException: Not supported for client/server mode at search.indexmanager.internal.ESIndexAdminHTTP.isQuorumAvailable" was appearing when attempting to use external Elastic Search to index a dedicated index, and the queue processor was running but showed multiple broken items. This has been resolved by adding a capability check with ES_INITIALIZE_EMBEDDED_CLUSTER to prevent a quorum check with external elastic search.

INC-174116 · Issue 662042

Added reporting on descendant classes for framework

Resolved in Pega Version 8.5.6

Reporting on descendant classes was not working as expected. In a report definition with "Reporting on descendant classes enabled," the framework class and implementation class each refers to two different tables that use the same names but belong to two different schemas. Investigation showed the generated SQL query was not adding the necessary UNION clause, and the records from the descendant classes were missing when running the report on framework class. This was a missed use case and has been corrected.

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