SR-D49537 · Issue 521112
Embedded Pega Chat error resolved
Resolved in Pega Version 8.2.6
A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the
SR-D49782 · Issue 518048
Extension point added for ClearInteraction to support custom interactions
Resolved in Pega Version 8.2.6
In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.
SR-D57865 · Issue 520963
Added property check for outbound templated email reply
Resolved in Pega Version 8.2.6
When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.
SR-D63638 · Issue 544016
Performance improvements for opening cases with embedded images
Resolved in Pega Version 8.2.6
Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.
SR-D31734 · Issue 515656
Cross-site scripting protection added for parameter page properties
Resolved in Pega Version 8.2.6
An Cross-site scripting vulnerability was seen with the Edge browser when run on visibility on client check was enabled with dynamic layouts and some properties were accessed from parameter page. Because run on visibility on client check is not required in this scenario, is has been removed and the values will be accessed from the server instead.
INC-175994 · Issue 667480
Removed redundant Microsoft Outlook email interaction chain
Resolved in Pega Version 8.5.6
When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.
INC-184155 · Issue 673073
Entity Detection prefers first detected entity
Resolved in Pega Version 8.5.6
Entity detection shown in the "Training data" tab of the email channel did not match with the results of running the corresponding text analyzer rule. This occurred when a single piece of text was detected as multiple entity values, which led to the last entity detected being picked for case mapping because of the unclear scenario of duplicate entities. To resolve this, pxmapresponseentities has been updated to prefer the first detected entity.
INC-184243 · Issue 682331
Page data preserved for WebChat timeouts
Resolved in Pega Version 8.5.6
Attempting to change the font size in Webchatbot after the interaction time-out resulted in a DisplayError screen. This was traced to the page data not being available, and has been resolved by preserving workPage and newAssignPage for this use.
INC-184902 · Issue 669451
Corrected portal image display for authenticated request
Resolved in Pega Version 8.5.6
Email images for the user portal were not displayed in the browser but were showing correctly in the manager portal. The URL to the image was the same in both cases, however for the user portal the URL request was requiring authentication. This has been resolved by updating the API to use currentsessionURL.
INC-185255 · Issue 669439
More responsive attachment loading for interaction portal
Resolved in Pega Version 8.5.6
Attempting to view a large email attachment in the interaction portal was resulting in slow loading and page responsiveness issues. Investigation showed there were numerous unnecessary height calculations happening when checking the dom elements, and this has been resolved with an update which will use the property mapping js file to make the screen more responsive when highlighting.