INC-147654 · Issue 642186
Updates to displaying embedded images in cases
Resolved in Pega Version 8.3.6
Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.
INC-152776 · Issue 621243
Check added for HTML and linefeed combined in email
Resolved in Pega Version 8.3.6
In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.
INC-165188 · Issue 635774
Third-party links allowed to pass target attribute in anchor
Resolved in Pega Version 8.3.6
Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.
INC-155276 · Issue 622816
Null check added for step page
Resolved in Pega Version 8.3.6
After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.
INC-156647 · Issue 626293
Improved disconnected requestor cleanup for FieldService
Resolved in Pega Version 8.3.6
A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.
INC-202878 · Issue 713792
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.6.5
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-211974 · Issue 706616
UpgradeInteractionCase modified to update work page on save
Resolved in Pega Version 8.6.5
After update, service cases were failing to unpend when using a custom data transform that accessed the D_CorrespondenceCase data page. Investigation showed the D_CorrespondenceCase data page was internally using the D_pxGetInteractionCaseDetails data page; this call upgraded and saved and committed the case but this commit released the lock which the custom data transform had acquired. Because this happened before accessing the CorrespondenceCase datapage, it led to an error while committing the service case details. To resolve this, the postprocessing activity "pyUpgradeInteractionCase" of D_pxGetInteractionCaseDetails has been modified to write the update on the work page as soon as a save is performed.
INC-201713 · Issue 700221
Resolved SSO logout error
Resolved in Pega Version 8.6.5
After configuring prconfig/initialization/Urlencryption/default -> true and prconfig/initialization/SubmitObfuscatedURL/default -> required, logging in to any portal using SSO resulted in a 400 error when trying to log out. This has been resolved by adding a call to the encryption Rule-Utility-Function while calling logoff activity from 'pzSingleLogoutServiceRedirectV2'.
INC-202702 · Issue 713726
Ruleset creation process updated to maintain thread scope
Resolved in Pega Version 8.6.5
On creating a ruleset, the system generated the error "There has been an issue. Please consult your system administrator." If browser cookies and site settings were cleared and the browser was relaunched before logging in and creating a ruleset, the issue did not occur. Investigation showed that the Application page was at the Requestor scope for some of the threads due to handling in the ruleset creation process that removed the Application page and recreated it in the default scope of the thread with the latest state. To resolve this, the process for deleting the Application page and recreating it on the Requestor page has been removed.
INC-212265 · Issue 714015
at+jwt header type support added
Resolved in Pega Version 8.6.5
After upgrading from Pega 7 to Pega 8, using JWT validation in the REST service package with type "at+jwt" resulted in the JSON web token being rejected during signature verification with the error "header "typ" (type) "at+jwt" not allowed". Pega uses the third-party Nimbus jar to generate and verify JWT tokens, and this issue was traced to a difference in the versions of that jar: Pega 7.3 uses the nimbus-jose-jwt 5.1 version jar, while Pega 8.6+ uses the 8.20 jar version. Nimbus rejects at+jwt header types by default from the 8.0 jar version. To resolve this and improve backwards compatibility, at+jwt header type support has been added.