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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D32991 · Issue 504129

Email Discussion Thread retains Formatting

Resolved in Pega Version 8.3.1

CSS styles were not being retained in the discussion thread when replying to InboundCorrespondence cases. This was traced to a missing value in Param.latestReply activity pzCreateExternalPostFromMail, and has been resolved by setting an initial plain text value to the param.latestReply before it is set with the HTML value. This prevents having a blank parameter value if the incoming HTML value is empty.

SR-D28342 · Issue 504970

ChatMashup loading issue with IDP resolved

Resolved in Pega Version 8.3.1

When using a harness containing chat scripts via Mashup that called an activity to set parameters, attempting to launch the Mashup from an external application failed on the first attempt: an incorrect URL was generated and the activity was not triggered, resulting in an empty harness. The second attempt to launch the Mashup worked as expected. This was seen when using an IDP initiated Login with query string - pyActivity= classname.ActivityName, and there was a workaround to use SP initiated login or to use the activity URL directly on the IDP portal. Investigation showed that the resourcePath was coming as http in SSL enabled system, but the reqURI was still https. To correct this, the system has been updated so that if the reqContextURI starts with https and the requestURL starts with http, then the requestURL will be converted to https.

SR-D23239 · Issue 499595

Support added for multi-operator SAML logins

Resolved in Pega Version 8.3.1

When a SAML user is logged in by Single Sign-On (SAML), the system processes the login to portal as a different operator if there was a function on the Attribute field under Operator identification in the SAML authentication service. In this scenario, using an expression for operator provisioning did not work because all SAML login sessions resolved to the same first operator due to parseAndEvaluateExpression() in ExpressionHelper.java ignoring new expression arguments if the expression page already existed. To support the use of multiple operator logins in this format, the system has been updated to clone a new expression page for every session and update it with the correct expression arguments.

SR-D47611 · Issue 513113

HTTPS login path issue resolved

Resolved in Pega Version 8.3.1

When using iOS, entering wrong credentials for a login with an https endpoint converted the URL to http. This was traced to a case where the resourcePath was coming as http in SSL enabled system, but the reqURI was still https. To correct this, the system has been updated so that if the reqContextURI starts with https and the requestURL starts with http, then the requestURL will be converted to https.

INC-136264 · Issue 582472

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.5.1

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587715

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.5.1

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

INC-135849 · Issue 582939

Encrypted SOAP response token generation updated

Resolved in Pega Version 8.5.1

After configuring a SOAP service that used signature and encryption on the response, the response being created was incorrect and could not be decrypted by the receiver. Investigation showed that the API used to generate the SOAP headers was not setting the wsse11:TokenType element, causing receivers which enforce BSP compliance to fail. This has been resolved by modifying the custom webservices-rt-pega2 jar to set the token type in the case of a response encryption policy.

INC-138354 · Issue 584722

Handling added for samesite cookies with httpOnly

Resolved in Pega Version 8.5.1

After enabling samesite cookies on Google Chrome to support Mashup login, intermittent issues were seen with a non-mashup login where entering the OperatorID and password only resulted in a refresh of the login screen. This was traced to a scenario where an httponly cookie attribute was present along with samesite cookie attributes, and has been resolved by adding handling for a condition where samesite is set and httpOnly is enabled.

INC-130145 · Issue 582855

Null checks added for the presence of roles and dependent roles

Resolved in Pega Version 8.5.1

Frequent Null Pointer errors were being generated relating to SecurityAnalysisForSecurityAdministratorsTask.getCurrentSecurityTaskDetails(). Investigation showed that the Origin and Stack trace tabs were empty, leading to the obj-open of the role failing when the role was not available in the system being utilized. This has been resolved by adding a series of null checks for role existence and dependent roles existence.

INC-139867 · Issue 588757

Additional security for encrypted passwords

Resolved in Pega Version 8.5.1

Handling and cleanup has been updated for encrypted values to enhance security.

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