INC-147654 · Issue 642187
Updates to displaying embedded images in cases
Resolved in Pega Version 8.6.1
Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.
INC-166844 · Issue 651406
Email bot updated to handle negative and positive feedback on the same text
Resolved in Pega Version 8.6.1
When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.
INC-170135 · Issue 652524
Rich HTML handling added for outbound email
Resolved in Pega Version 8.6.1
The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.
INC-173193 · Issue 660937
Resolved exception from isArchived
Resolved in Pega Version 8.6.1
After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.
INC-174475 · Issue 650108
Removed unnecessary commit in pyGetAttachmentsByCids
Resolved in Pega Version 8.6.1
Attempting to reply to inbound emails generated the error "This action is not allowed as it is outside the current transaction". Investigation showed a commit was occurring for pygetattachmentsbycids even when there was no change in attachment, and this interfered with the subsequent transactions and resulted in the Transaction id mismatch issue. To resolve this, the commit has been removed and the system has been updated to save only when needed for backwards compatibility.
INC-179722 · Issue 659282
Added handling for legacy HTML formatting in Email Manager Bot
Resolved in Pega Version 8.6.1
When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.
INC-157095 · Issue 638806
Enhancement added for tenant-level authentication
Resolved in Pega Version 8.6.1
In a multi-tenant PDC with a few tenants that utilize their own custom SSO, a pre-authentication activity inside a tenant that should block community access was also affecting tenants that did not have that pre-auth activity set. This was a missed use case and has been resolved by adding a tenantId hash in SchemePRAuth.makeUniqueSchemeName() to create the authServiceName.
INC-162434 · Issue 640050
LookUpList correctly executes during SSO login with model operator
Resolved in Pega Version 8.6.1
After configuring SSO to create operators on fly using a model operator, a new user logging in for the very first time had their operator ID created using the model operator, but after update new users logging in to the system received the error "Only authenticated client may start this activity: RULE-OBJ-ACTIVITY @BASECLASS LOOKUPLIST". This was due to the methods used for additional security on the activity @baseclass LookUpList which allows it to only be run by authenticated users, and has been resolved
INC-163201 · Issue 646912
BrowserFingerprint updated
Resolved in Pega Version 8.6.1
Security improvements have been added to the browser fingerprint process.
INC-168837 · Issue 646974
CSRF token updated for use with OKTA login
Resolved in Pega Version 8.6.1
An issue seen while connecting via OKTA has been resolved by updating the CSRF token validation for use with IDP initiated SSO login.