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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-146434 · Issue 602738

Accessibility added to Security Event Configuration headers

Resolved in Pega Version 8.5.2

Labels for the headers in the Security Event Configuration screen have been converted to dynamic layout headers so they will be detected by JAWS screen reader.

INC-146921 · Issue 601635

Cross-site scripting update for Dev Studio

Resolved in Pega Version 8.5.2

Cross Site Scripting (Cross-site scripting) protections have been added to Developer Studio.

INC-151253 · Issue 607624

Hash comparisons adjusted for upgraded sites

Resolved in Pega Version 8.5.2

Existing Pega Diagnostic Cloud SSO URLs were not working after upgrade. This was traced to the previous tenant hash (or AG hash) having padding characters like ‘(’ which are no longer used in higher versions. This caused the tenant hash comparison during the SAML login flow to fail. To resolve this, the system will not compare an incoming tenant hash (in relay state) with a current platform tenant hash, but instead will rely on the “/!” pattern to identify the tenant hash in the relay state.

INC-199790 · Issue 700646

GetAllEmailWork temp page renamed to avoid conflict

Resolved in Pega Version 8.6.4

The default Email manager portal was not displaying new email triage cases. Investigation showed that because the GetAllEmailWork and CaseBreadCrumbPopulate activities were using a common name for the clipboard page "TempPage", when CaseBreadCrumbPopulate removed the TempPage clipboard page as one of its steps a null pointer exception occurred for GetAllEmailWork. To resolve this, an update has been made to rename "TempPage" to "TempPageET" for GetAllEmailWork so the names will not conflict.

INC-211417 · Issue 711611

Updated URL construction for inline images for better performance

Resolved in Pega Version 8.6.4

System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.

INC-212549 · Issue 706074

HTML attachments conditionally shown in email listener cases

Resolved in Pega Version 8.6.4

When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding an update to conditionally show email-content.html.

INC-214294 · Issue 710826

PopulateEmailClientWorkFilter correctly resolves field value

Resolved in Pega Version 8.6.4

The first item in the Email manager queue selection dropdown was 'DefaultWorklist', instead of 'Default worklist' or other formatted text. Investigation showed the New Page was not created for the temp results in pzPopulateEmailClientWorkFilter Activity, preventing it from resolving the customized/available field values, and this has been resolved.

INC-214367 · Issue 708410

Handling added for infinite loop in GetEmailConversations

Resolved in Pega Version 8.6.4

An infinite loop issue where a clipboard page was repeatedly added to a page list in pxGetEmailConversations was causing an out of memory condition that resulted in unavailable nodes. This has been resolved by adding boundary conditions to avoid a loop, and a fail-safe mechanism to exit an infinite loop if one does occur.

INC-214836 · Issue 709759

Handling added for infinite loop in GetEmailConversations

Resolved in Pega Version 8.6.4

An infinite loop issue where a clipboard page was repeatedly added to a page list in pxGetEmailConversations was causing an out of memory condition that resulted in unavailable nodes. This has been resolved by adding boundary conditions to avoid a loop, and a fail-safe mechanism to exit an infinite loop if one does occur.

INC-164432 · Issue 696294

Global obfuscation key initialized on first requestor call

Resolved in Pega Version 8.6.4

When using URLEncryption = true and SubmitObfuscatedURL = optional, attempting to export an Excel spreadsheet resulted in the error "Invalid character found in the request target". This was traced to the variable pega.d.globalobfuscateKey having a null value which was then converted to a byte array and decoded, generating improper characters in the URL. After a browser refresh, the correct value was set in pega.d.globalobfuscateKey and the export worked as expected. To resolve this, an update has been made to initialize the key on the very first call in PRRequestorImpl when the global obfuscation key is determined to be NULL instead of initializing the global obfuscation key by on-demand basis from HTTPAPI.

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