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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-196431 · Issue 684886

Refresh assignment checks updated

Resolved in Pega Version 8.7

Additional privilege checks have been added to refresh assignment.

INC-199303 · Issue 690629

Guided Tour working from Actions menu

Resolved in Pega Version 8.7

After updating from Pega 8.4 to Pega 8.5, "Manage a Guided Tour" was no longer working under a local action when called from the Actions menu on a work object. An unspecified error message appeared in the tracer. Investigation showed there was a null pointer error caused by the menu being invoked on an invalid page, and this was traced to updated authentication requirements: registration at the portal is not reliable as it is thread-scoped and run only once. The thread name is not guaranteed to stay the same so subsequent invocations of the tour activities failed. This has been resolved by modifying the call registration function to handle the security issues related to the generation of the menu path.

INC-200299 · Issue 689561

LookUpList correctly executes during SSO login with model operator

Resolved in Pega Version 8.7

After configuring SSO to create operators on fly using a model operator, a new user logging in for the very first time had their operator ID created using the model operator, but after upgrade new users logging in to the system received the error "Only authenticated client may start this activity: RULE-OBJ-ACTIVITY @BASECLASS LOOKUPLIST". This was due to the methods used for additional security on the activity @baseclass LookUpList which allows it to only be run by authenticated users, and has been resolved.

INC-204897 · Issue 695409

Log4j file security vulnerability issue addressed

Resolved in Pega Version 8.7

A zero-day vulnerability was identified in the Apache Log4j logging software which could potentially allow malicious actors to take control of organizational networks. Pega has immediately and thoroughly addressed this issue. More information can be found at https://docs.pega.com/security-advisory/security-advisory-apache-log4j-zero-day-vulnerability .

INC-199790 · Issue 700646

GetAllEmailWork temp page renamed to avoid conflict

Resolved in Pega Version 8.6.4

The default Email manager portal was not displaying new email triage cases. Investigation showed that because the GetAllEmailWork and CaseBreadCrumbPopulate activities were using a common name for the clipboard page "TempPage", when CaseBreadCrumbPopulate removed the TempPage clipboard page as one of its steps a null pointer exception occurred for GetAllEmailWork. To resolve this, an update has been made to rename "TempPage" to "TempPageET" for GetAllEmailWork so the names will not conflict.

INC-211417 · Issue 711611

Updated URL construction for inline images for better performance

Resolved in Pega Version 8.6.4

System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.

INC-212549 · Issue 706074

HTML attachments conditionally shown in email listener cases

Resolved in Pega Version 8.6.4

When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding an update to conditionally show email-content.html.

INC-214294 · Issue 710826

PopulateEmailClientWorkFilter correctly resolves field value

Resolved in Pega Version 8.6.4

The first item in the Email manager queue selection dropdown was 'DefaultWorklist', instead of 'Default worklist' or other formatted text. Investigation showed the New Page was not created for the temp results in pzPopulateEmailClientWorkFilter Activity, preventing it from resolving the customized/available field values, and this has been resolved.

INC-214367 · Issue 708410

Handling added for infinite loop in GetEmailConversations

Resolved in Pega Version 8.6.4

An infinite loop issue where a clipboard page was repeatedly added to a page list in pxGetEmailConversations was causing an out of memory condition that resulted in unavailable nodes. This has been resolved by adding boundary conditions to avoid a loop, and a fail-safe mechanism to exit an infinite loop if one does occur.

INC-214836 · Issue 709759

Handling added for infinite loop in GetEmailConversations

Resolved in Pega Version 8.6.4

An infinite loop issue where a clipboard page was repeatedly added to a page list in pxGetEmailConversations was causing an out of memory condition that resulted in unavailable nodes. This has been resolved by adding boundary conditions to avoid a loop, and a fail-safe mechanism to exit an infinite loop if one does occur.

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