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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-154254 · Issue 632638

Correct Email Bot training text highlighted

Resolved in Pega Version 8.4.6

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-175994 · Issue 667483

Removed redundant Microsoft Outlook email interaction chain

Resolved in Pega Version 8.4.6

When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.

INC-187031 · Issue 676245

Topic handling updated for behavior tab

Resolved in Pega Version 8.4.6

While submitting topics configured on the behavior tab of the chat channel, duplicate records were created and a null pointer exception was generated. Investigation showed this was due to a difference in Topic handling between the email channel and the chat channel in a modal window, and has been resolved.

INC-175706 · Issue 659527

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.4.6

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-179360 · Issue 662178

Check added for allowed editing with CSRF

Resolved in Pega Version 8.4.6

After enabling CSRF, it was not possible to edit a data table used to define ACL rules due to security preventing the adding/editing of rows and user group entitlements. This has been resolved by using browser FingerPrint validation to check whether an activity is in a secured list and skipping validation for allowed activities.

INC-180275 · Issue 666457

Collaboration control hidden if data type is delegated

Resolved in Pega Version 8.4.6

When collaborating using a customized CaseManager portal with some delegated data types, the admin user refreshing the Data Type view changed the collaborator's view from the portal to show the Data Type tabs, allowing the second person to open rules (properties, Data Pages, etc) and see the configuration even though they could not make any changes. This has been resolved by updating pzDataTypeDelegated to display the collaboration control only if pzDelegation is false.

INC-180594 · Issue 670956

Filtering added for DisableDormantOperators

Resolved in Pega Version 8.4.6

When running the Disable Dormant Operators agent, many operators were seen which were dormant but not disabled. Investigation showed the activity was fetching all of the operators without filtering the deactivation state. This has been resolved by adding a filter condition in pzDisableDormantOperators to fetch only deactivate state users.

INC-180858 · Issue 660798

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.4.6

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-181812 · Issue 667198

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.4.6

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-185362 · Issue 668827

Keystore update properly revises the cache

Resolved in Pega Version 8.4.6

A keystore updated with the latest certificate was not getting reflected in the runtime and the old certificate was getting picked. In a multi-node environment when the new JKS is uploaded in one node, the changes are expected to be communicated to other nodes so that the cache can be cleaned up. In this case, investigation showed that the keystore label was in uppercase and the cache entry was not correctly removed. This has been resolved by adding an update that will convert the cache key to lowercase and maintain uniformity to ensure proper cleanup.

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