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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-131072 · Issue 203709

Requestor token creation added for PRExternal authentication

Resolved in Pega Version 7.1.9

When using a PRExternal authentication scheme, the csrfsession requestor token was not created. This caused a heavy volume of INFO logging messages in production due to the null token. This authentication path has now been added and the token will be correctly created for use.

SR-131691 · Issue 202207

Improved performance for incorrect password handling

Resolved in Pega Version 7.1.9

When the operator entered the wrong password in the login screen, numerous "Stream Overwritten" alerts appeared the Alert log. There was no workflow problem involved, but the logging indicated that there was an additional unnecessary call being made to Stream Web-Login, and that unneeded call has been removed to improve system performance and remove the error being logged.

SR-A4056 · Issue 211550

Corrected validation error for Extract rule field length

Resolved in Pega Version 7.1.9

A validation error noting that the field length of the table was limited to 30 characters was occurring when trying to check in an Extract rule even if the field value had been shortened. While checking in the extract rule, a block of code in the Rule-Utility-Function validateTreeProperties was recomputing the pagelist's table name instead of using the one provided by the user. The Rule-Utility-Function validateTreeProperties function has been modified to fix the issue.

INC-152776 · Issue 621244

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.5.3

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with </br>. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-156422 · Issue 617382

Updated email triage case creation to avoid unique key issue

Resolved in Pega Version 8.5.3

After upgrade, when the email listener queued the case and an agent picked up the queued item to create an Email Triage Case and then the interaction case, trying to commit the case failed with a Unique Key violation. Investigation traced this to the system trying to insert the record into the PC_WORK_TRIAGE table twice due to a timing issue in the workobject commit. This has been resolved.

INC-150317 · Issue 625883

Certificate updates handled across nodes

Resolved in Pega Version 8.5.3

An SSL handshake exception was occurring when running a Connect-REST call automatically from the flow as a background process on a background processing node. The same Connect-REST worked fine when run manually. The exception detailed the issue as "SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers allowed for trust of the SSL certificate(s) provided by the remote server to which this client attempted a connection." This was traced to a pulse change scenario where the reloading of the certificates was not happening on all the nodes after adding a new certificate or deleting a certificate. This has ben resolved by adding the DATA-ADMIN-SECURITY-CERTIFICATE class into the UpdatesCacheUtils.java class.

INC-153957 · Issue 615290

Cache key handling updated for OAuth2 Connect-REST

Resolved in Pega Version 8.5.3

After upgrade, a Connect-REST using OAuth2 credentials was failing with HTTP response code 403 when the Connect-REST was invoked by the agent, but the Connect-REST was successfully invoked from web node with the same Auth profile. OAuth2 tokens are stored in the cache and database. In this specific environment the key formation was happening differently on the utility node for batch processes, causing different keys to be formed for the same token. This has been resolved by adding a provider filter and updating the cache key.

INC-154311 · Issue 615684

Decryption updated for External assignment routed with DWA

Resolved in Pega Version 8.5.3

When an external assignment was routed to a user using DWA, the user was able to access the assignment but received the error "There has been an issue; please consult your system administrator" when submitting. Investigation showed this was caused by the system attempting to decrypt the External assignment with the requestor level key, causing the decryption to fail with a NumberFormatException. To resolve this, the system will check if the obfuscated string starts with Global encryption key prefix and then decrypt with the global encryption key by trimming out the prefix.

INC-154627 · Issue 619571

Re-enabled users are able to log in

Resolved in Pega Version 8.5.3

When disabled operators were re-enabled through operator management, the forced password change on next login was manually unchecked but the operators were unable to login because the change password screen was displayed without any password entry fields. This was a missed use case for handling the change password flag on a requestor , and has been resolved by having the system skip setting the change password on next login flag for disabled users.

INC-155276 · Issue 626619

Null check added for step page

Resolved in Pega Version 8.5.3

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

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