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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-119800 · Issue 177840

Security policy transaction mismatch error resolved

Resolved in Pega Version 7.1.8

If security policies are enabled, logging out and then logging in prompts a password change. If the password was changed and then the page was refreshed, a transaction mismatch error occurred. This was caused by incomplete clearing of the password setting transaction, and the system has been updated to properly switch transactions.

SR-123636 · Issue 184161

Trojan horse protection auto-enabled

Resolved in Pega Version 7.1.8

The authentication/trojanhorseprotection previously defaulted to NEVER, creating a security vulnerability. The trojanhorseprotection setting now defaults to external.

SR-123636 · Issue 181701

Trojan horse protection auto-enabled

Resolved in Pega Version 7.1.8

The authentication/trojanhorseprotection previously defaulted to NEVER, creating a security vulnerability. The trojanhorseprotection setting now defaults to external.

SR-124473 · Issue 186179

Added handling for unauthenticated asynchronous SOAP service

Resolved in Pega Version 7.1.8

After implementing changes to work around an error with SOAP authentication, the unauthenticated asynchronous SOAP service generated an error and failed to complete. This was due to the changes to the authentication process omitting the asynchronous mode case when a SOAP service that intended to not use authentication ends up calling a sub-activity that requires authentication. This use case is now covered.

SR-126719 · Issue 177348

Added fallback keyinfo handling

Resolved in Pega Version 7.1.8

When a SAML assertion response is received in the authentication activity, an error indicated the KeyInfo was missing in the signature. This was caused by a lack of redundancy in the keyinfo handling that caused an exception when keyinfo was not included in the SAML response. Support has now been added to check the certificate in the truststore where the certificate from IDP metadata would have been imported, and there is an added null check in the debug logs.

SR-126719 · Issue 178793

Added fallback keyinfo handling

Resolved in Pega Version 7.1.8

When a SAML assertion response is received in the authentication activity, an error indicated the KeyInfo was missing in the signature. This was caused by a lack of redundancy in the keyinfo handling that caused an exception when keyinfo was not included in the SAML response. Support has now been added to check the certificate in the truststore where the certificate from IDP metadata would have been imported, and there is an added null check in the debug logs.

SR-128463 · Issue 193907

Create KeyRing updated for split schema

Resolved in Pega Version 7.1.8

If a command line script is configured (viz. keyringGen.sh) to encrypt user passwords for prconfig.xml databases using Keyring utility, a prconfig.xml could have three database entries but the keyring tool only prompted for two databases and did not allow encrypting password for the user for the third database. The prconfig.xml file requires very specific location information to run: to resolve this, the variables to hold schema name in case of split schema configuration have been added.

INC-147654 · Issue 642187

Updates to displaying embedded images in cases

Resolved in Pega Version 8.6.1

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-166844 · Issue 651406

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.6.1

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

INC-170135 · Issue 652524

Rich HTML handling added for outbound email

Resolved in Pega Version 8.6.1

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

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