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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-201340 · Issue 693021

Scenario Planner performance improvements

Resolved in Pega Version 8.7.1

Scenario planner runs were causing out of memory errors on the dataflow nodes. To resolve this, updates have been made to improve performance. Only relevant information will be kept for decision funnel simulations out of SR pages, the memory footprint of data structures used to aggregate and rollup counts has been reduced, and temporary objects will be released as soon as they are not needed anymore.

INC-201610 · Issue 691878

Removed services check and added warnings for simulations

Resolved in Pega Version 8.7.1

Attempting to run an audience simulation resulted in the error "Running simulations is not possible, because the required services are not available. Contact your system administrator to enable the data flow and real-time data grid services". Investigation showed the @DsmServices.pxHasFunctionalNodes("DataFlow","Batch") function call contained in the 'when' rule pyUnavailableDecisionServices was returning false even if all the nodes were in the cluster and all the DSM Services were in NORMAL status. To resolve this, the services check has been disabled and the simulation run will show a warning or fail if a data flow run is queued for more than 30 secs or if there is an issue with querying the underlying metrics storage.

INC-202937 · Issue 695941

RealTimeProcessingDelay made configurable

Resolved in Pega Version 8.7.1

When using interaction history summaries in Engagement Policy strategies, the check whether a particular action was sent previously was not returning any results for the customers that did have an action "Sent". These records were present in the IH Fact table but the IH Summary tables were missing these records. This has been resolved by making the realTimeProcessingDelay configurable for reading from IH in a real-time flow configurable (done as part of IH pre-aggregation). This may be useful if there can be a difference in time between machines inserting into IH which causes pre-aggregation to miss processing records. The relevant DSS is "interactionHistory/realTimeProcessingDelay", and the default is 5 seconds. This must be set before starting pre-aggregation. This is the difference between the end position and the log time. RuleSet: Pega-DecisionEngine DSS Name: interactionHistory/realTimeProcessingDelay Value: <new delay in seconds>

INC-205378 · Issue 698513

Added handling for double quotes on Substrategy shapes

Resolved in Pega Version 8.7.1

After update, there were compilation issues on calling substrategies from strategies using datapage.pxResults as another page. This was traced to the handling for a parameterized data page with double quotes on Substrategy shapes, and has been resolved.

INC-206684 · Issue 699365

Empty string handling added to SSA CompareDates

Resolved in Pega Version 8.7.1

The CompareDates implementation in SSA has been updated to fallback to the current datetime/date if it encounters empty string arguments.

INC-208207 · Issue 702800

#resolvedissues note: GET API will consider case locking mechanism

Resolved in Pega Version 8.7.1

After update, performing a GET call on an assignment was unexpectedly locking the case. This was traced to a difference in handling: Pega 8.3 performed an Obj-Open-By-Handle of the workobject without acquiring a lock, while Pega 8.6 calls Assign-.acquireWorkObject which acquires a lock on the work object thereby affecting the other requestors from accessing the case. This has been resolved by enabling ConsiderLockingMode to independently determine the locking mechanism set for the case type.

INC-164432 · Issue 696293

Global obfuscation key initialized on first requestor call

Resolved in Pega Version 8.7.1

When using URLEncryption = true and SubmitObfuscatedURL = optional, attempting to export an Excel spreadsheet resulted in the error "Invalid character found in the request target". This was traced to the variable pega.d.globalobfuscateKey having a null value which was then converted to a byte array and decoded, generating improper characters in the URL. After a browser refresh, the correct value was set in pega.d.globalobfuscateKey and the export worked as expected. To resolve this, an update has been made to initialize the key on the very first call in PRRequestorImpl when the global obfuscation key is determined to be NULL instead of initializing the global obfuscation key by on-demand basis from HTTPAPI.

INC-173098 · Issue 694090

Signature map updated for fetching keys

Resolved in Pega Version 8.7.1

MFA login worked with SAML 2.0 when the certificate was disabled but failed when the certificate was enabled in Auth Service. The error " "Signature algorithm is null" appeared. This has been resolved by updating the signature map to ignore case sensitivity while fetching keys.

INC-182530 · Issue 695760

SAML datapages cleared before new authentication

Resolved in Pega Version 8.7.1

If a previous user had not logged out or timed out when using SAML authentication, a second person using the same device/browser would end up in the first user's session after performing their own authentication. Investigation showed the second login D_SAMLAssertionDataPage was not getting refreshed with the current user login details; this has been resolved by explicitly deleting the SAML Datapages before processing a new login if the session has not timed out.

INC-196839 · Issue 695281

Removed duplicate clipboard page creation

Resolved in Pega Version 8.7.1

An out of memory exception occurred due to the pyInstanceInfoForUpdate clipboard page having 6.5M Embed-InstanceInfo entries. This was traced to the ClientUpdateRequestHandler.getInstanceInfoPage method continuously appending to the ClipboardProperty instanceInfoPage. This has been resolved by removing the extra creation of instance pages within the loop.

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