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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-184669 · Issue 666183

Locking issue resolved for passivating requestor

Resolved in Pega Version 8.4.6

A null pointer error was seen when passivating a requestor related to AbstractPassivationStorage.deleteAssociatedRequestorContents. This was traced to the lock to being called on the app requestor and not properly released. This has been resolved by ensuring the lock will be cleared when the Requestor is destroyed/returned.

INC-187553 · Issue 675431

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.4.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-187628 · Issue 670753

Check added to ensure read locks are released

Resolved in Pega Version 8.4.6

Read locks were not being properly released if a thread was holding a read lock and the system encountered an issue such as an out of memory condition. To resolve this, an update has been made to DeclarativePageDefinitionCacheImpl which will check whether a thread holds any read lock before trying to acquire a write lock, and if so release all the read locks held by that thread.

INC-188143 · Issue 674974

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.4.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-189580 · Issue 672855

Cleanup added for disabled/deleted operator passivation data

Resolved in Pega Version 8.4.6

In some scenarios, a passivated session for a non-active operator was able to be resumed after cluster restart. This has been resolved by adding a check for disabled or deleted operators which will then delete any lingering passivated data.

INC-193442 · Issue 679180

ServicePackage thread handling improvements

Resolved in Pega Version 8.4.6

Work recently done to improve the release of requestor pool threads for the ServicePackage has been further enhanced by adding an explicit status notification to the thread waiting for Data Pages to be loaded in background and added support for the use case of a missing object handler. This also resolves a 504 Gateway Time-out error intermittently seen while trying to open the URL of the Pega application.

INC-175706 · Issue 659527

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.4.6

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-179360 · Issue 662178

Check added for allowed editing with CSRF

Resolved in Pega Version 8.4.6

After enabling CSRF, it was not possible to edit a data table used to define ACL rules due to security preventing the adding/editing of rows and user group entitlements. This has been resolved by using browser FingerPrint validation to check whether an activity is in a secured list and skipping validation for allowed activities.

INC-180275 · Issue 666457

Collaboration control hidden if data type is delegated

Resolved in Pega Version 8.4.6

When collaborating using a customized CaseManager portal with some delegated data types, the admin user refreshing the Data Type view changed the collaborator's view from the portal to show the Data Type tabs, allowing the second person to open rules (properties, Data Pages, etc) and see the configuration even though they could not make any changes. This has been resolved by updating pzDataTypeDelegated to display the collaboration control only if pzDelegation is false.

INC-180594 · Issue 670956

Filtering added for DisableDormantOperators

Resolved in Pega Version 8.4.6

When running the Disable Dormant Operators agent, many operators were seen which were dormant but not disabled. Investigation showed the activity was fetching all of the operators without filtering the deactivation state. This has been resolved by adding a filter condition in pzDisableDormantOperators to fetch only deactivate state users.

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