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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-157696 · Issue 623883

Able to add message to Pulse when it includes "@."

Resolved in Pega Version 8.4.5

Messages that contained the "@." character, like "@.com", "@.es" or "personas@..." were not being added in Pega Pulse. This has been resolved by setting the workid prefix in pyDefault of PegaSocial-Group and adding a check to see if the mentioned item starts with a workid prefix before doing an obj-browse.

INC-160275 · Issue 628102

Unchecked Include descendant classes in pyFeedUserDetails report definition

Resolved in Pega Version 8.4.5

After upgrade from Pega 7.4. to Pega 8.4, the use of a custom class 'XX-Data-OperatorLoginDetails' which pattern-inherits from Data-Admin-Operator-ID was causing the error "Union not applied because properties [pyImageFileName, pyEmailAddress, pyUseLocale, pyDefaultTimeZone] are not optimized in Data-OperatorLoginDetails”. This happened when the case manager portal was launched and the report definition pyFeedUserDetails (introduced in newer releases) was running by default, and was due to the presence of a few unoptimized properties when the report definition had "Report on Descendant classes" - include all descendant classes, checked by default. To resolve this, the checkbox to Include descendant classes in pyFeedUserDetails is now set as unchecked by default.

INC-160295 · Issue 635007

Null check added for pzinskey in CSLoadSelectedArticle

Resolved in Pega Version 8.4.5

In step 5 of CSLoadSelectedArticle, there is a call to pzGetAssociatedTags. Step 1 of pzGetAssociatedTags is an Obj-Browse with MaxRecords set to 100000000, and there is logic to retrieve records where pxLinkedRefFrom = Primary.pzInsKey. If Primary.pzInsKey is null, then the Obj-Browse will fetch all of the records. In order to prevent an unnecessary flood of results, a when condition has been added in the CSLoadSelectedArticle rule to check pzInskey so that when the context is empty the system will not call the pzGetAssociatedTags and return the entire record set.

INC-161398 · Issue 639852

DataSync SynchronizationResponseStreamer logging enhancements

Resolved in Pega Version 8.4.5

The PegaRULES log contained "Response page does not match request, will generate failure response" errors even though no functional impact was observed. In order to enhance troubleshooting, additional DEBUG logs have been to DataSyncHandler, SynchronizationResponseStreamer is now logged on INFO level and contains more detail, and the error message has been modified to "Cannot prepare continuation response because offline package was stale. Will generate reset schedule response." to be more informative.

INC-168935 · Issue 645396

CalendarGadget updated to display events in Saudi locale

Resolved in Pega Version 8.4.5

When using the pxCalendar section with the locale setting ar_SA, the calendar was correctly converted to a Saudi calendar but the events which were showing in the English version of the calendar were not showing up in in the Saudi Calendar. This was caused by the CalendarGadget page not populating properly due to the localized Hijri calendar failing a datetime check that was looking for a Gregorian calendar with time in GMT format, and has been resolved by updating the when rule "pzShouldDisplayEvent " to use the proper function for the localized calendar.

INC-150317 · Issue 625881

Certificate updates handled across nodes

Resolved in Pega Version 8.4.5

An SSL handshake exception was occurring when running a Connect-REST call automatically from the flow as a background process on a background processing node. The same Connect-REST worked fine when run manually. The exception detailed the issue as "SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers allowed for trust of the SSL certificate(s) provided by the remote server to which this client attempted a connection." This was traced to a pulse change scenario where the reloading of the certificates was not happening on all the nodes after adding a new certificate or deleting a certificate. This has ben resolved by adding the DATA-ADMIN-SECURITY-CERTIFICATE class into the UpdatesCacheUtils.java class.

INC-155276 · Issue 622815

Null check added for step page

Resolved in Pega Version 8.4.5

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-155813 · Issue 629504

SAML SSO redirects to correct URL when application and authentication aliases match

Resolved in Pega Version 8.4.5

Whenever there was a match in the authentication service alias and the application alias, the application alias was replaced with empty after logoff instead of making the authentication service alias empty. For example, given an authentication service with the alias XYZ ("login with XYZ" alias option) and an application name XYZMyOps, the application alias was being changed from XYZMyOps to appMyOps after logoff. As a result, a blue screen error resulted when clicking on button "login with XYZ" again because it redirected to appMyOps, which didn't exist. This has been resolved by removing authservicealias and modifying AuthServiceAliasHelper.adjustPathIfAuthServiceAliasPresent() to change the method for calculating the pathinfo to string tokenizing.

INC-156647 · Issue 626292

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.4.5

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

INC-158720 · Issue 633990

Handling added for obfuscation stale requestor error

Resolved in Pega Version 8.4.5

When an environment was configured with URL encryption (initialization/UREncryption) set to true and the Authentication Service OPENID had a POST authentication activity which set pyAuthenticationPolicyResult to false, a blue screen error was seen with the exception "Obfuscation cannot be performed with a null or blank key". This was traced to the system trying to fetch the secureFeaturesForURLTampering property from staleRequestorrequestor object when the object had already been destroyed. This has been resolved by adding additional handling for the staleRequestorError.

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