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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-155276 · Issue 622816

Null check added for step page

Resolved in Pega Version 8.3.6

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-156647 · Issue 626293

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.3.6

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

INC-179761 · Issue 684676

Basic Access Control (BAC) now available in production level 2+

Resolved in Pega Version 8.6.3

An enhancement has been added to enable the Basic Access Control (BAC) feature for production levels 2 or greater. This is a change from being available previously only in levels 4 and 5, and will facilitate diagnosing access control issues earlier in the development process.

INC-182530 · Issue 695761

SAML datapages cleared before new authentication

Resolved in Pega Version 8.6.3

If a previous user had not logged out or timed out when using SAML authentication, a second person using the same device/browser would end up in the first user's session after performing their own authentication. Investigation showed the second login D_SAMLAssertionDataPage was not getting refreshed with the current user login details; this has been resolved by explicitly deleting the SAML Datapages before processing a new login if the session has not timed out.

INC-183485 · Issue 685270

Performance improvement for offline mobile app

Resolved in Pega Version 8.6.3

Performance issues on an offline mobile app were traced to an empty browser fingerprint caused by a declared variable which was not assigned a value. This has been resolved by adding a !pega.offline check for fireDeferredAsyncRequests.

INC-185251 · Issue 674907

Locking APIs updated to handle CDK key rotation

Resolved in Pega Version 8.6.3

it was not possible to save cases for several hours following the CDK key rotation. This was traced to an exception that caused the system to attempt to acquire a lock on the CDK key instance, and normal save behavior would resume after the default sys lock time out period expired. This has been resolved by updating the system to use LockManager APIs to perform a database save with locks.

INC-186395 · Issue 677206

Updating handling for for Pega-supplied operators with MFA

Resolved in Pega Version 8.6.3

When a site is blocking prweb and using prweb/PRAuth for login with MFA enabled, admin user id logins failed and MFA showed the error screen for Pega-supplied users. This was due to MFA verification not being configured for Pega-supplied operators, and has been resolved by adding an Adminstrator condition to skip MFA for for Pega-supplied operators.

INC-186395 · Issue 697875

Updating handling for for Pega-supplied operators with MFA

Resolved in Pega Version 8.6.3

When a site is blocking prweb and using prweb/PRAuth for login with MFA enabled, admin user id logins failed and MFA showed the error screen for Pega-supplied users. This was due to MFA verification not being configured for Pega-supplied operators, and has been resolved by adding an Adminstrator condition to skip MFA for for Pega-supplied operators.

INC-186897 · Issue 681031

DSS DisableAutoComplete setting honored

Resolved in Pega Version 8.6.3

Setting DisableAutoComplete DSS was not working as expected. This was traced to the system not being able to read the DSS value due to timing related to database startup, and has been resolved by directing the system to read the setting in PREnvironment.java instead of from the prconfig.

INC-188127 · Issue 678351

Updated cache key generation for ROPC

Resolved in Pega Version 8.6.3

After configuring outbound email functionality using MSGraph with OAuth 2.0, sending the emails failed consistently following passivation. Running "Test connectivity" in the Email Account data instance then seemed to restart the functionality and the automation "Create And Send Email" subsequently worked. This was traced to a missing username in the cache key generation for the Resource Owner Password Credentials (ROPC), which caused the same token to be fetched when attempting to dynamically generate different usernames, and has been resolved.

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