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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-130304 · Issue 567924

Retry logic added for downloading upgraded rules

Resolved in Pega Version 8.1.9

A Rules upgrade failed while downloading applications from the maintenance server due to an SFTP server connection failure. This has been resolved by adding logic to retry if the first connection attempt fails.

INC-130695 · Issue 587659

Enhancements for upgrading in multi-tenant environment

Resolved in Pega Version 8.1.9

Some muti-tenant installations use the same applications or rule instances with the same pzInsKeys for different tenants. This can cause upgrades to time out due to the system fetching all pzInsKeys (which will have duplicates) and working with them in a default batch size of 500 each over 4 threads. This led to the same keys potentially being allocated and processed in different threads, resulting in duplicate processing and timeouts. This has been resolved by updating the select query to fetch the tentantid and pzInskeys in the MT system to avoid duplicate work in multiple threads. In addition, running Generate Declarative indexes fetches the pzinskeys and generates indexes for each record, but before generating, the existing index for the record is deleted and then inserted. Because the delete query to generate the index was not tenant aware, all of the records for the key were deleted for the tenants for that key, but the new index was created only in one tenant. This has been resolved by enhancing the DELETE query to be tenant aware, which will avoid deleting the indexes for all the tenants given an index key.

INC-132218 · Issue 573359

Resolved buffer overflow for Migration loadDatabase

Resolved in Pega Version 8.1.9

A Rules upgrade failed in the Migration step at loadDatabase stage, involving the move of all the table records from old schema to new schema. This was traced to the inability of Migration to load blob of sizes more than 100 MB, and has been resolved by updating Migration to use byte[] to read the blob content with the help of metadata that contains blob length.

INC-133202 · Issue 574701

TableRenameUtil hashing improved

Resolved in Pega Version 8.1.9

During index name generation, the algorithm that was responsible for index name uniqueness was sometimes insufficient and cerated a loop condition. This has been resolved by using a stronger hash algorithm and refactoring the code that could result in a loop.

SR-D84364 · Issue 551402

Check for circular references added to SearchInventoryImpl to prevent recursive call

Resolved in Pega Version 8.1.9

An out of memory error was traced to SearchInventoryImpl infinitely recursing over a clipboard property, where the child property referenced a parent property and resulted in an endless loop. This has been resolved with the addition of a depth check to ensure that the search does not recurse infinitely.

SR-D47795 · Issue 524674

Fallback to Pulse notification added for empty incoming account in CallEmailAutomation

Resolved in Pega Version 8.3.2

After upgrade, issues were seen with the sender receiving email notifications for sent messages when alias addresses were used for incoming emails. To resolve this, a fallback mechanism to use a Pulse notification has been added in cases where an incoming email account is not found in the pyCallEmailAutomation activity.

SR-D48246 · Issue 518689

TextAnalyzerClass will be populated during upgrade if not present

Resolved in Pega Version 8.3.2

After upgrading, the email channels were failing to process the emails and the error "Unable to load data page D_pyEntityClassMapping. Required parameters : ClassName cannot be blank" was seen in the tracer log. Analysis showed the email channels were failing to process the emails due to the pzUpgradeVersion property in Data-Channel-Email instances being inconsistent post-upgrade. To resolve this, the system has been updated so if the TextAnalyzerClass or name property is not present in old email channels (created in 7.4), it will populate that property in the upgrade activity with the default classname.

SR-D49782 · Issue 518047

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.3.2

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D54120 · Issue 541351

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.3.2

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D57865 · Issue 520962

Added property check for outbound templated email reply

Resolved in Pega Version 8.3.2

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

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