INC-130304 · Issue 567924
Retry logic added for downloading upgraded rules
Resolved in Pega Version 8.1.9
A Rules upgrade failed while downloading applications from the maintenance server due to an SFTP server connection failure. This has been resolved by adding logic to retry if the first connection attempt fails.
INC-130695 · Issue 587659
Enhancements for upgrading in multi-tenant environment
Resolved in Pega Version 8.1.9
Some muti-tenant installations use the same applications or rule instances with the same pzInsKeys for different tenants. This can cause upgrades to time out due to the system fetching all pzInsKeys (which will have duplicates) and working with them in a default batch size of 500 each over 4 threads. This led to the same keys potentially being allocated and processed in different threads, resulting in duplicate processing and timeouts. This has been resolved by updating the select query to fetch the tentantid and pzInskeys in the MT system to avoid duplicate work in multiple threads. In addition, running Generate Declarative indexes fetches the pzinskeys and generates indexes for each record, but before generating, the existing index for the record is deleted and then inserted. Because the delete query to generate the index was not tenant aware, all of the records for the key were deleted for the tenants for that key, but the new index was created only in one tenant. This has been resolved by enhancing the DELETE query to be tenant aware, which will avoid deleting the indexes for all the tenants given an index key.
INC-132218 · Issue 573359
Resolved buffer overflow for Migration loadDatabase
Resolved in Pega Version 8.1.9
A Rules upgrade failed in the Migration step at loadDatabase stage, involving the move of all the table records from old schema to new schema. This was traced to the inability of Migration to load blob of sizes more than 100 MB, and has been resolved by updating Migration to use byte[] to read the blob content with the help of metadata that contains blob length.
INC-133202 · Issue 574701
TableRenameUtil hashing improved
Resolved in Pega Version 8.1.9
During index name generation, the algorithm that was responsible for index name uniqueness was sometimes insufficient and cerated a loop condition. This has been resolved by using a stronger hash algorithm and refactoring the code that could result in a loop.
SR-D84364 · Issue 551402
Check for circular references added to SearchInventoryImpl to prevent recursive call
Resolved in Pega Version 8.1.9
An out of memory error was traced to SearchInventoryImpl infinitely recursing over a clipboard property, where the child property referenced a parent property and resulted in an endless loop. This has been resolved with the addition of a depth check to ensure that the search does not recurse infinitely.
INC-175994 · Issue 667481
Removed redundant Microsoft Outlook email interaction chain
Resolved in Pega Version 8.6.2
When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.
INC-176881 · Issue 669701
Resource added to extract email threading code from message body
Resolved in Pega Version 8.6.2
In some scenarios the case ID was not being sent in the subject of email replies as expected, and the secure tracking code was part of the email body instead. That caused replies back to the email thread to create a new email interaction case instead of properly threading the new message into the conversation. Investigation traced this to some email clients removing space after the tracking code. To resolve this, an update has been made which will extract the tracking code from email-content html if it is found and otherwise fallback to the email body.
INC-178990 · Issue 664613
Added handling for reloading portal while ChatBot is active
Resolved in Pega Version 8.6.2
An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.
INC-179888 · Issue 663845
Training data correctly added to model
Resolved in Pega Version 8.6.2
Negative training data was not getting added to the entity model. This was traced to logic used to remove consecutive spaces which was incorrectly removing new lines and leading to entity detection of entities such as address line. This logic has now been removed.
INC-184155 · Issue 673074
Entity Detection prefers first detected entity
Resolved in Pega Version 8.6.2
Entity detection shown in the "Training data" tab of the email channel did not match with the results of running the corresponding text analyzer rule. This occurred when a single piece of text was detected as multiple entity values, which led to the last entity detected being picked for case mapping because of the unclear scenario of duplicate entities. To resolve this, pxmapresponseentities has been updated to prefer the first detected entity.