INC-136264 · Issue 582469
Chatbot text starts scroll at top of answer
Resolved in Pega Version 8.2.8
In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.
INC-130304 · Issue 567925
Retry logic added for downloading upgraded rules
Resolved in Pega Version 8.2.8
A Rules upgrade failed while downloading applications from the maintenance server due to an SFTP server connection failure. This has been resolved by adding logic to retry if the first connection attempt fails.
INC-132218 · Issue 573358
Resolved buffer overflow for Migration loadDatabase
Resolved in Pega Version 8.2.8
A Rules upgrade failed in the Migration step at loadDatabase stage, involving the move of all the table records from old schema to new schema. This was traced to the inability of Migration to load blob of sizes more than 100 MB, and has been resolved by updating Migration to use byte[] to read the blob content with the help of metadata that contains blob length.
INC-133202 · Issue 574700
TableRenameUtil hashing improved
Resolved in Pega Version 8.2.8
During index name generation, the algorithm that was responsible for index name uniqueness was sometimes insufficient and cerated a loop condition. This has been resolved by using a stronger hash algorithm and refactoring the code that could result in a loop.
INC-143320 · Issue 602281
Support added for email addresses with hyphen in domain name
Resolved in Pega Version 8.3.5
When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.
INC-148154 · Issue 602921
Hot Fix Manager updated to use installation order for schema import
Resolved in Pega Version 8.3.5
Schema changes were not being imported during the hot fix manager DL import process. Investigation showed this was due to hotfixes in the DL being iterated over from newest to oldest, causing older hotfixes to replace the value added to a map by the newer. To resolve this, the system has been updated to use hotfix install order, which considers selected and dependent hotfixes, rather than ordering newest to oldest. This ensures that newer table representations will override older rather than the other way around.
INC-139018 · Issue 587716
Rules updated to handle Outlook change that displayed multiple/duplicate email responses
Resolved in Pega Version 8.6
In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.
INC-142930 · Issue 600768
Email history will be stripped from case replies
Resolved in Pega Version 8.6
When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.
INC-143320 · Issue 602280
Support added for email addresses with hyphen in domain name
Resolved in Pega Version 8.6
When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.
INC-146544 · Issue 604494
Updated handling for unexpected character set in non-UTF-8 email
Resolved in Pega Version 8.6
After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.