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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

INC-184798 · Issue 703269

PRconfig added for JVM user/password

Resolved in Pega Version 8.7.1

The setting Dcom.sun.management.jmxremote.local.only=true has been added for use when JMX authentication is enabled by providing jmxuser/password through prconfig.

INC-194348 · Issue 703374

Resolved multiple copies of Pega0050 alerts

Resolved in Pega Version 8.7.1

The PDC alert Pega0050 was seen multiple times for the standard pxgetoperatordetails activity, step 6.This has been fixed by removing the pagecopy and updating the data page properties.

INC-195580 · Issue 684492

Delay Factor updated to allow values < 1.0

Resolved in Pega Version 8.7.1

After modifying the "Delay factor" parameter on a queue processor rule and and clicking the "Save" button, refreshing the page caused the value of the "Delay factor" parameter to change. This has been resolved by updating the delay calculation strategy to support factors < 1.0.

INC-196478 · Issue 683130

CORS policy updated for GET streams

Resolved in Pega Version 8.7.1

CORS (Access-Control-Allow-Origin) support has been added to handle Stream calls during GET requests.

INC-163791 · Issue 704029

Simplified default reference time calculations

Resolved in Pega Version 8.7.1

After a job scheduler was configured to run at Start time = 21:00:00 for Time zone = Europe/London, the scheduler determined 20:00:00 as the next start time. This was due to the calculation for the next start time using the time zone offset calculation pattern for the date and time stored in System-Runtime-Context.pxCreateDateTime, which had difficulty with changes to the time zone definition implemented in the time between the given date and today (meaning the current time) such as daylight savings time. To resolve this, the default reference time from System Runtime Context will be 'now' instead of Date(0).

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