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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C8702 · Issue 349662

Fixed cataloging for framework hotfixes with non-java code

Resolved in Pega Version 7.4

The system was unable to catalog Strategic Application hotfixes that included non-java code instances (e.g. .xml or .properties files) due to Framework hotfixes using a different version format that caused validation failure. To correct this, the system will bypass redundant release version validation for Strategic Application hotfixes so that it can catalog non-java code instances.

SR-C8702 · Issue 344809

Fixed cataloging for framework hotfixes with non-java code

Resolved in Pega Version 7.4

The system was unable to catalog Strategic Application hotfixes that included non-java code instances (e.g. .xml or .properties files) due to Framework hotfixes using a different version format that caused validation failure. To correct this, the system will bypass redundant release version validation for Strategic Application hotfixes so that it can catalog non-java code instances.

SR-B47858 · Issue 304348

Access Group Guardrail warning removed from password change

Resolved in Pega Version 7.4

Changing the password for the '[email protected]' operator generated the warning: 'The same Access Group should not be shared by Operators and Requestor Types. Access group PRPC:Agents was also referenced by Requestor Type DATA-ADMIN-REQUESTOR PRPC!BATCH'. The password change did take effect as expected. This guardrail warning was shown if the Access group used by the [email protected] operator, i.e. PRPC:Agents, was specified in any of Data-Admin-Requestor instance, and has been resolved by removing the unnecessary check.

SR-B96972 · Issue 343423

Specification rule save-as loads requirements

Resolved in Pega Version 7.4

While doing 'Save As' of a Specification rule from a locked ruleset version to a higher unlocked version of the ruleset, the linked Requirements were not shown in the Requirements section under the Details tab. Sometimes a refresh would show the requirements, but intermittently an exception would be generated. This was traced to the system not auto-populating the requirements list on 'save as' of the specification, and code has been added to PostActionSaveAs of the 'Rule-Application-UseCase' class to populate the Requirements link on 'save as' of this rule.

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D57865 · Issue 520963

Added property check for outbound templated email reply

Resolved in Pega Version 8.2.6

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

SR-D63638 · Issue 544016

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.2.6

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D37317 · Issue 512553

Run Ruleset Cleanup defaults to true

Resolved in Pega Version 8.2.6

After upgrade, the rule categories and rules were not showing correctly in the App view of the Dev Portal. Many warning messages were also logged related to the Decisioning DM Sample application. This was traced to the rules cleanup script not running properly. While there was a workaround of applying the ruleset cleanup scripts manually after removing the queries that reference the pr_engineclasses table, the cleanup will now be set to run by default (run.ruleset.cleanup=true). In addition, the logic to determine which RuleSets to include has been simplified and most of the pr4_rule_vw deletions have been combined.

SR-D38318 · Issue 519710

Data pages explicitly cleared after QP use

Resolved in Pega Version 8.2.6

The Util Node was showing as Offline in the Search Landing Page, and when Jobs were submitted for execution from other Nodes the message "Detected active run with unreachable nodes" was logged. The util node, configured as a backgroundprocessing node, was running QPs; the queue size for custom QPs is 500 messages /queue items per minute, but investigation showed the requestor level and thread level data pages corresponding to the QP activities were not being cleared after use. This led to high heap memory issues that made the node unreachable, and has been resolved by adding code to explicitly remove the data pages when processing has finished.

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