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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

INC-184798 · Issue 703269

PRconfig added for JVM user/password

Resolved in Pega Version 8.7.1

The setting Dcom.sun.management.jmxremote.local.only=true has been added for use when JMX authentication is enabled by providing jmxuser/password through prconfig.

INC-194348 · Issue 703374

Resolved multiple copies of Pega0050 alerts

Resolved in Pega Version 8.7.1

The PDC alert Pega0050 was seen multiple times for the standard pxgetoperatordetails activity, step 6.This has been fixed by removing the pagecopy and updating the data page properties.

INC-195580 · Issue 684492

Delay Factor updated to allow values < 1.0

Resolved in Pega Version 8.7.1

After modifying the "Delay factor" parameter on a queue processor rule and and clicking the "Save" button, refreshing the page caused the value of the "Delay factor" parameter to change. This has been resolved by updating the delay calculation strategy to support factors < 1.0.

INC-196478 · Issue 683130

CORS policy updated for GET streams

Resolved in Pega Version 8.7.1

CORS (Access-Control-Allow-Origin) support has been added to handle Stream calls during GET requests.

INC-153631 · Issue 613851

Table selector updated to handle complex autocomplete dropdowns

Resolved in Pega Version 8.7.1

Whenever an autocomplete and a table were in different sections, only the first 40 results were visible in the dropdown and the other spaces were shown as blank. The issue did not occur if the table and autocomplete were in same section. This was traced to a specific configuration where Section A had an autocomplete inside the dropdown list and autocomplete was enabled to show the results in a table (presentation tab) and Section B, which contained a grid, was included in Section A in the same autocomplete dropdown list. This has been resolved by updating the table selector in ui_grid so it uses the correct dom elements.

INC-172944 · Issue 662829

Skin rule circumstancing article added

Resolved in Pega Version 8.7.1

An article on skin circumstancing best practices has been added to https://collaborate.pega.com to aid in working with this functionality.

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