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Resolved Issues

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D75835 · Issue 539302

Added handling for Google Chrome drag and drop of Outlook email

Resolved in Pega Version 8.2.6

Attempting to drag and drop an email from Outlook to a case opened in Chrome resulted in the email being moved to the Outlook deleted folder. This was traced to Chrome defaulting to defining the "dropEffect" attribute as "none" when the expectation is it should be "copy". To resolve this, the recommended handling from Microsoft has been added as an event to make a copy (and not a move) an email from Outlook when dragged and dropped with Chrome.

SR-D76150 · Issue 539453

Logging updated for EmailListener and Data-Agent queue items

Resolved in Pega Version 8.2.6

In order to avoid the pr_sys_queue_ftsindexer table being overwhelmed with Data-Admin-Connect-EmailListener and Data-Agent-Queue instances for queued items, the Data-Admin-Connect-EmailListener and Data-Agent-Queue class definitions have been modified to filter queue items to incremental indexing if updates are from system and instance type is data- .

SR-D76291 · Issue 541014

Check added for Repositories before saving attachment

Resolved in Pega Version 8.2.6

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

SR-D77316 · Issue 539260

Resolved thread deadlock for rules upgrade process

Resolved in Pega Version 8.2.6

Platform upgrade was getting hung during the rules upgrade process. This was traced to a deadlock related to the conclusion cache entry for a property needing to make a call to declarative cache, where it tried to hold a read-write lock on a resource that was already locked by another thread. This has been resolved by replacing lock with tryLock to avoid deadlock.

SR-D78531 · Issue 542000

Encoding added for special characters in JFROG filenames

Resolved in Pega Version 8.2.6

A blank screen or the error "Unable to get the file from Repository" appeared when attempting to attach a file from JFROG Repository if the file name contained special characters. This has been resolved by modifying the artificatory URL generation to properly encode special characters during file download.

SR-D80668 · Issue 543867

Performance improvement for queries on Kafka partitions

Resolved in Pega Version 8.2.6

Even though there were multiple dataflow nodes available in the cluster, all requests were going to single node and causing system slowness. Investigation showed there was a queue processor rule that included the pxPartitionKey attribute which forced all records to be sent to a single partition by Kafka producers. This attribute has been removed.

SR-D89304 · Issue 519812

ClusterAndDBCleaner repaired

Resolved in Pega Version 8.2.6

An error in the logic order of events caused a compilation error for pyClusterAndDBCleaner, leading to old records created by the system/node utilities to not be automatically removed as expected. This has been corrected.

SR-D37317 · Issue 512553

Run Ruleset Cleanup defaults to true

Resolved in Pega Version 8.2.6

After upgrade, the rule categories and rules were not showing correctly in the App view of the Dev Portal. Many warning messages were also logged related to the Decisioning DM Sample application. This was traced to the rules cleanup script not running properly. While there was a workaround of applying the ruleset cleanup scripts manually after removing the queries that reference the pr_engineclasses table, the cleanup will now be set to run by default (run.ruleset.cleanup=true). In addition, the logic to determine which RuleSets to include has been simplified and most of the pr4_rule_vw deletions have been combined.

SR-D38318 · Issue 519710

Data pages explicitly cleared after QP use

Resolved in Pega Version 8.2.6

The Util Node was showing as Offline in the Search Landing Page, and when Jobs were submitted for execution from other Nodes the message "Detected active run with unreachable nodes" was logged. The util node, configured as a backgroundprocessing node, was running QPs; the queue size for custom QPs is 500 messages /queue items per minute, but investigation showed the requestor level and thread level data pages corresponding to the QP activities were not being cleared after use. This led to high heap memory issues that made the node unreachable, and has been resolved by adding code to explicitly remove the data pages when processing has finished.

SR-D48396 · Issue 520423

Hazelcast upgraded to resolve node startup issue

Resolved in Pega Version 8.2.6

Post data upgrade, the ADM tier failed to start and the error "java.lang.IllegalStateException: Node failed to start!" appeared. This was traced to a dormant bug in Hazelcast 3.11 that caused starting nodes to fail when the Hazelcast master node was shutting down, which was exposed by recent Pega changes made to enable parallel restarts of nodes in Cloud environments. Hazelcast delivered a fix for the parallel restart problem and the hotfixed jar has been merged into the platform. In addition, previous logic for loading Admin Studio waited 30 seconds before timing out when fetching information for each node. This caused issues with large clusters and Admin Studio not loading. The logic has been updated in the Admin Studio UI to load the page despite delays/issues waiting for nodes to respond to the gathering of cluster data, and the algorithm to detect remote-call timeout has been updated and is applicable to batch operation.

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