INC-147654 · Issue 642186
Updates to displaying embedded images in cases
Resolved in Pega Version 8.3.6
Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.
INC-152776 · Issue 621243
Check added for HTML and linefeed combined in email
Resolved in Pega Version 8.3.6
In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.
INC-165188 · Issue 635774
Third-party links allowed to pass target attribute in anchor
Resolved in Pega Version 8.3.6
Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.
INC-143121 · Issue 610732
Timeout for loading predictors made configurable
Resolved in Pega Version 8.3.6
When using an extremely large number of predictors, the Report definition pzADMPredictorsFilter was suffering timeouts due to the time for loading predictors from the database exceeding the time threshold allowed. This has been resolved by marking the rule as editable to allow custom setting of the threshold according to need.
INC-148899 · Issue 615702
Adaptive models update correctly
Resolved in Pega Version 8.3.6
Some models had the recorded responses column updated, but the models (number of Positive, Negative and Processed Responses) were not updated. Investigation showed that deleting the modelRuleConfiguration through the stateManager/client did not delete modelFactories related to the configuration. If a new configuration came in with a different algorithm, the update issue occurred. This has been resolved by reseting the configuration according to its factory in that specific case.
INC-155822 · Issue 618267
Locking added to avoid null pointer error for auto-populate property
Resolved in Pega Version 8.3.6
After configuring the auto populate property "OrgProduct" which referred to a data page, the system experiencing heavy load led to the property not getting properly initialized. This resulted in a WrongModeException and NullPointerException. To resolve this, the system has been updated to lock the requestor when Queue Processors execute their activity. This will prevent race conditions and concurrent modifications if other threads are accessing the same requestor.
INC-157629 · Issue 626633
Duplicate key exception resolved for adaptive model
Resolved in Pega Version 8.3.6
During the model snapshot update, a DuplicateKeyException was generated while trying to insert a record in to the predictor table. This did not affect the model's learning, but did appear ion the model monitoring report. This was traced to a local scenario of having the same outcome values defined on the model with different cases (Accept and accept). All predictors used in an Adaptive model are inserted into the model monitoring tables as a part of the monitoring job: because the monitoring tables are not case sensitive, this lead to a unique constraint exception since there were multiple IH predictors with the same name. To resolve this, validation has been added which will skip adding duplicates from new responses.
INC-160331 · Issue 628710
ML model continue tag error changed to debug logging
Resolved in Pega Version 8.3.6
Log entries were seen indicating "The continue tag is found without a start tag for window Line1 1234567890 in text". This appeared to be coming from the MLCommand java class. Investigation showed this occurred when the ML model believed a portion of the text (token) was a continuation of the entity because it has not found the starting part of the entity. This situation is not currently treated as a valid output, so an update has been made to change the logging level from error to debug for this case.
INC-167311 · Issue 646477
Updated upgrade handling for migrating work objects
Resolved in Pega Version 8.3.6
After upgrading from Pega 6.2 to 8.3, the work migrated work objects were missing SLAs due to missed entries in the assignment tables (PC_ASSIGN_WORKLIST/ PC_ASSIGN_WORKBASKET) . The SLA was firing, but the processing failed due to the fact the runtime could not resolve a 'AddHistoryPage' library function. In this case, multiple upgrades of the application dating back to Pega 4 resulted in the runtime context containing older ruleset versions in higher ruleset versions, hiding the underlying Pega 8 version of the rule. For releases prior to Pega 7.3, Rule-Application was stored in pr4_rule and will be migrated to pr4_rule_application during upgrades. However, since Context Upgrade is run before Optimize Newly Exposed Columns, the pyDependsOnName won't always be populated. To resolve this, the system will filter based on the value in the blob rather than the exposed column so there will be a value regardless of the upgrade-from version.
INC-172675 · Issue 649451
Configuration added for extending queue processor timeout
Resolved in Pega Version 8.3.6
Alerts for queue processor (QP) items which took more than 15 minutes to run could result in the system marking the node as 'unhealthy'. In environments with Pega Health Check enabled, this would shut down the node gracefully. It was not possible to change this default as it was hardcoded. In order to support systems that may have custom processes that run beyond 15 minutes, a a new setting has been exposed that allows configuration of the interval after which a node with long-running queue processor is marked as unhealthy and is restarted. By default this remains 900000 milliseconds / 900 seconds / 15 minutes, but it may be adjusted up to 24 hours to avoid premature node shutdown. The stale thread detection mechanism will take that setting into account and use the provided value or default to 15 minutes if the value was not provided. In addition, the threshold's units in the UI have been changed from ms to seconds.