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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D71621 · Issue 533295

Real time processing picks up correct datetime for Capture Response records

Resolved in Pega Version 8.2.6

A Realtime Data flow for the Capture Response flow was configured with a strategy shape set to load previous decisions within the past 7 days. Once this Realtime DF was started, attempting to Capture Response for decisions made after that startup timepoint did not work. This was traced to the InteractionID being written with global properties for the datetimes, and has been resolved by making those datetime properties local so the start and end time are not cached and the time range is calculated based on "now”.

SR-D74117 · Issue 539461

DDS service will not run Hazelcast check if external Cassandra is configured

Resolved in Pega Version 8.2.6

Services were not responding, and thread dumps seen in the logs indicated that a large number of threads were waiting for one to come back from getting the cluster state for a DSM process. Investigation showed that the threads were waiting for a Hazelcast response about the cluster state. However, since a Hazelcast call is not needed when Pega is configured with external Cassandra, the DDS Service code has been changed to not to check for candidate nodes if configured with external Cassandra cluster.

SR-D74247 · Issue 542916

Resolved errors when using Build Model from the Preview Console

Resolved in Pega Version 8.2.6

Using the Web Chatbot interface and trying to perform Build Model action from Preview Console failed with multiple errors, either "This action is not allowed as it is outside the current transaction" or "class <blank> doesn't exist". This was traced to issues with the transaction during model update, and has been resolved by conditionally disabling the show page step of pzGetModelProcessStatus. This step creates a difference in the context of the current transaction and is disabled when called from Update API.

SR-D78940 · Issue 542926

Dataflow monitoring enhanced

Resolved in Pega Version 8.2.6

Enhanced monitoring and healthchecks have been added for dataflow and alerts.

SR-D79909 · Issue 542244

DDS added for automated dataflow run cleanup

Resolved in Pega Version 8.2.6

During a recent upgrade it was seen that there were in excess of 20k dataflow runs, some 2 years old, which slowed down the migration significantly. In order to resolve this, an automated process has been added. This clean-up procedure deletes all the single case, batch, and real time runs older than 30 days which are in the final state - Completed, Completed with Failures, or Failed, and batch and real time runs which are in the Stopped state. The DDS Pega-DecisionEngine.dataflow/run/maxDaysToKeepRuns.should be used configure the retention period. Note that the retention period is calculated since the last processed message and not the creation time of the run.

SR-D82917 · Issue 545518

Revision Management updated for Marketing

Resolved in Pega Version 8.2.6

When Offers created outside of the CR context were deleted from Revision Managment LP using the Delete Rules option, the Offer was deleted but the Decision Data was not updated. This also happened when the offer was not included while submitting the revision. This has been resolved by providing the needed extension for deleting the offer rules in marketing.

SR-D37317 · Issue 512553

Run Ruleset Cleanup defaults to true

Resolved in Pega Version 8.2.6

After upgrade, the rule categories and rules were not showing correctly in the App view of the Dev Portal. Many warning messages were also logged related to the Decisioning DM Sample application. This was traced to the rules cleanup script not running properly. While there was a workaround of applying the ruleset cleanup scripts manually after removing the queries that reference the pr_engineclasses table, the cleanup will now be set to run by default (run.ruleset.cleanup=true). In addition, the logic to determine which RuleSets to include has been simplified and most of the pr4_rule_vw deletions have been combined.

SR-D38318 · Issue 519710

Data pages explicitly cleared after QP use

Resolved in Pega Version 8.2.6

The Util Node was showing as Offline in the Search Landing Page, and when Jobs were submitted for execution from other Nodes the message "Detected active run with unreachable nodes" was logged. The util node, configured as a backgroundprocessing node, was running QPs; the queue size for custom QPs is 500 messages /queue items per minute, but investigation showed the requestor level and thread level data pages corresponding to the QP activities were not being cleared after use. This led to high heap memory issues that made the node unreachable, and has been resolved by adding code to explicitly remove the data pages when processing has finished.

SR-D48396 · Issue 520423

Hazelcast upgraded to resolve node startup issue

Resolved in Pega Version 8.2.6

Post data upgrade, the ADM tier failed to start and the error "java.lang.IllegalStateException: Node failed to start!" appeared. This was traced to a dormant bug in Hazelcast 3.11 that caused starting nodes to fail when the Hazelcast master node was shutting down, which was exposed by recent Pega changes made to enable parallel restarts of nodes in Cloud environments. Hazelcast delivered a fix for the parallel restart problem and the hotfixed jar has been merged into the platform. In addition, previous logic for loading Admin Studio waited 30 seconds before timing out when fetching information for each node. This caused issues with large clusters and Admin Studio not loading. The logic has been updated in the Admin Studio UI to load the page despite delays/issues waiting for nodes to respond to the gathering of cluster data, and the algorithm to detect remote-call timeout has been updated and is applicable to batch operation.

SR-D48433 · Issue 514857

Exception handling added for Redirect URL fetched from GRS

Resolved in Pega Version 8.2.6

When the application definition under “integration and security" tab was configured to use "Store in web storage provider" to allow choosing the storage name and the authentication profile, configuring the authentication profile to use an OpenID connect provider with the pyEndpointURL property given as a global resource setting such as (=D_SharepointDetails.url) was not working as expected. Clicking browse in the application definition sent the request to the OpenID connect provider and was returned with the error "The reference =D_SharepointDetails.url is not valid. Reason: Page name (D_SharepointDetails) from indirect reference was not found." This was traced to the Redirect URL (fetched from GRS) throwing an unhandled exception, and has been resolved.

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