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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D28460 · Issue 509364

Added timeout handling for non-PRAuth servlets

Resolved in Pega Version 8.3.1

After logging in via external authentication service (SAML Single Sign On) and setting up a timeout in the access group RuleForm, when the user performed any action and the server identified the request to be timed-out, it was expected that a SAML request would be sent from the browser to the external Authentication Server (referred as IDP) and the flow would proceed from there. This worked as expected for a non-AJAX request. To resolve this, handling has been added for timeout when using non-PRAuth authentication services.

SR-D37872 · Issue 507340

prproductmigration build.gradle updated for new mime4j asset name

Resolved in Pega Version 8.3.1

While running the getMigrationLog for ProductMigration script provided in the Pega 8.2.2 media files, errors appeared referencing "NoClassDefFoundErrors when running getLogs". This was caused by the referenced class not being found on the classpath: the version of the included jar did not include the class needed due to Praxiom's default version being updated to use a new version of mime4j that required an asset name change. To resolve this, the mime4j asset name in prproductmigration build.gradle has been updated to pick up the correct version of the dependency for Praxiom.

SR-D41637 · Issue 512268

Mashup URLs will include thread name for better passivation recovery

Resolved in Pega Version 8.3.1

Mashup screens were distorted after keeping the screen idle for more than 1 hour and then trying to switch between accounts. Investigation showed that during SSO authentication the relaystate generated without including thread name in the URL, leading to the threadname not being passivated or made available during reactivation. To resolve this, the thread name will now be included in the URL.

SR-D42602 · Issue 511583

PRCipher class references updated

Resolved in Pega Version 8.3.1

After upgrade, starting Tomcat resulted in the error "java.lang.ClassCastException: com.pega.platform.securitycore.encryption.internal.CipherDefault cannot be cast to com.pega.pegarules.exec.external.util.crypto.PRCipher"This was traced to an issue with the references for PRCipher: cipher was moved to be a security-core component, but the class structure changes were not fully updated. This has been corrected.

SR-D44307 · Issue 509000

Refined dependency checking for Hotfix Manager

Resolved in Pega Version 8.3.1

The logic in Hotfix Manager was changed in 8.3 to include all Strategic Application hotfixes in the Catalog for platform versions 7.4+. However, because there are some edge cases where multiple hotfixes for different strategic application products have been shipped with the same rule changes, it was found that a DL packaged for one application could pick up hotfixes intended for another app. This prevented the DL from installing on systems where both apps were not installed. To avoid picking up these additional hotfixes, while the catalog shipped in the DL will continue to contain all apps, the system has been updated to use only a list of selected products when generating a catalog for calculating dependencies.

INC-120326 · Issue 564435

Landing page refresh modified to avoid frequent reloads

Resolved in Pega Version 8.2.7

Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.

SR-D68572 · Issue 543003

Added check for duplicate attachment names with S3

Resolved in Pega Version 8.2.7

S3 Storage does not allow duplicate file names, but the AttachContent function was allowing duplicate file attachments. Due to this, the sync was failing to attach on the server and the message was never communicated to the client. This has been resolved by adding a check for duplicate file names when the storage is repository.

SR-D77580 · Issue 550093

Corrected Survey button refresh issue

Resolved in Pega Version 8.2.7

After implementing a Pega Survey question page with dynamic / reflexive questions (Answer to Question 1 determines Question 2 and so on) where every answer pick caused a refresh, picking various radio buttons quickly caused an unexpected busy indicator. Investigation showed that on click, both refresh section and run activity were executed asynchronously, triggering the property mapping refresh before answers were clicked. To correct this, the clearSelection function call in pzsurvey_ui_userscript JS file has been modified, and questionPageName has an added 'if' condition.

SR-D81500 · Issue 554903

Uploading Pulse attachments made more robust

Resolved in Pega Version 8.2.7

Upon uploading a file in the Pulse section for a case created in the Case Worker portal, the error message "File <filename> doesn't exist or is empty" appeared. This was traced to using a third-party repository when the network was slow, and has been resolved by instituting the use of callbacks/timeintervals to execute a particular function call only after getting proper results.

SR-D83548 · Issue 544307

JMS push notification made more robust

Resolved in Pega Version 8.2.7

After creating a JMS Service to call pySendPushNotification from an activity, running it using User Context worked as expected but selecting initialize Service Context resulted in the Push notification silently failing in the context of JMS service. The JMS is used as a communication medium between legacy and Pega solutions. When the message arrives, Pega creates a new case and sends a push notification to the user, who has only 2 minutes to accept the case. Because of the urgency of timeliness in this situation, the push is sent directly from the context of the service rather than expend 30 seconds for agent processing. However, because the application was not always available to the pySendPushNotification activity (and further to API call), the push failed. In order to avoid this condition, the system has been modified to use the more widely available pxThread instead of Application when possible.

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