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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-161398 · Issue 639854

DataSync SynchronizationResponseStreamer logging enhancements

Resolved in Pega Version 8.5.4

The PegaRULES log contained "Response page does not match request, will generate failure response" errors even though no functional impact was observed. In order to enhance troubleshooting, additional DEBUG logs have been to DataSyncHandler, SynchronizationResponseStreamer is now logged on INFO level and contains more detail, and the error message has been modified to "Cannot prepare continuation response because offline package was stale. Will generate reset schedule response." to be more informative.

INC-164532 · Issue 635299

Correct context set for offline chat email processing

Resolved in Pega Version 8.5.4

After configuring "Allow end-customers to submit an email when chat is unavailable", the options for email and message were presented in the chat window and an item was queued for the queue processor cyCreateOfflineEmailMessage, but the queue processor became stuck on the queue item. Investigation traced this to the configuration causing the pyShouldExtensionBeLoaded activity to run under the incorrect context, which prevented it from accessing the needed workparty and goal values. This has been resolved by adding the pyShouldExtensionBeLoaded class to the pages to ensure the correct context.

INC-164947 · Issue 639861

Handling added for missing div when opening work object

Resolved in Pega Version 8.5.4

In mobile offline app, opening a work object in a specific scenario for the second time resulted in an endless busy indicator. It was not possible to navigate away, and the app had to be closed and reopened to continue. Investigation showed that some app sections had an action that tried to load a harness section where one specific div was missing, and this has been resolved by updating reloadSectionOSCOHandler to handle the missing div in the failure callback. Additionally a console.error() will appear for the missing section.

INC-165779 · Issue 641974

SQL query handling updated for mobile

Resolved in Pega Version 8.5.4

When the check box in mobile channel "Disclose application size when users log in for the first time" was enabled it produced the error "There was a problem getting a list: SQLState: Message: ERROR: relation "pr_data_full_sync_stats" does not exist". Investigation showed that all SQL queries passed to *getDb().executeRDB(...)* method were using the SQL table directly, ignoring any customizations to table mapping or database prefixes. This has been resolved by replacing the table name with a class reference ("Class: Pega-OfflineFullSyncSizeStatistics") so that table mapping can replace the reference with a proper table name and proper database prefix.

INC-167388 · Issue 650951

Values treated as strings for offline data transform concatenate

Resolved in Pega Version 8.5.4

When using a Data Transform to construct a URL using multiple properties that contain values with a leading or trailing "0", the "0" was trimmed when the corresponding mobile JS code was generated using pega.process.expression.getValue("pyWorkPage.PlanData.SegmentID", "pyWorkPage.PlanData") . This was traced to the offline property type assuming that any numbers-only string should be treated as a number, so the data transform concatenate was converting “0001” to 1. To resolve this, the value will be treated as a string when being evaluated in an offline data transform.

INC-168483 · Issue 644321

RemoveAssociation cleanup modified

Resolved in Pega Version 8.5.4

Step 8 of @baseclass.pxRemoveAssociation called an Obj-Delete method with the Remove parameter checked which was prematurely removing the page from the Clipboard when it was needed for further processing. This has been resolved by updating pxRemoveAssociation to uncheck the remove option for obj-delete, and cleanup will be handled by the Page-Remove in step 16.

INC-168935 · Issue 645395

CalendarGadget updated to display events in Saudi locale

Resolved in Pega Version 8.5.4

When using the pxCalendar section with the locale setting ar_SA, the calendar was correctly converted to a Saudi calendar but the events which were showing in the English version of the calendar were not showing up in in the Saudi Calendar. This was caused by the CalendarGadget page not populating properly due to the localized Hijri calendar failing a datetime check that was looking for a Gregorian calendar with time in GMT format, and has been resolved by updating the when rule "pzShouldDisplayEvent " to use the proper function for the localized calendar.

INC-173633 · Issue 650277

Google Key security updated

Resolved in Pega Version 8.5.4

Cross-site scripting protections have been added for Google Key.

INC-159834 · Issue 632248

StackOverFlow logging improved

Resolved in Pega Version 8.5.4

Enhanced diagnostic logging information has been added to help find issues when StackOverFlow errors occur.

INC-161984 · Issue 638857

Web Tier busy threads released on timeout

Resolved in Pega Version 8.5.4

Tomcat Web Tier Busy Threads were not being correctly released, causing stability and performance problems that included health check pings not receiving a thread to service the request so the node was marked as bad, users were quiesced, and the node replaced. Investigation showed the 'put' on the blocking queue did not time out when the queue was full and waited indefinitely, keeping the thread blocked. To resolve this, the system will use 'offer' on the blocking queue instead of 'put' to force thread release on timeout. In addition, debug logs have been added to understand when the offer (or Put) does not succeed and the state of the queue that is causing this issue; the debug logs for class com.pega.pegarules.session.internal.serverpush.RoboticAutomationImpl should be enabled only if the thread busy issue is observed and for limited time window while actively debugging.

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