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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D28965 · Issue 501857

Repository document deletion modified for better cleanup

Resolved in Pega Version 8.2.4

When using documents functionality, creating and uploading a document properly stored it, but deleting the document did not remove the associated files from storage. Whenever a document is created that has a file, instances Of Link-Attachment and Data-WorkAttach-File are also created. Previously, when the document was deleted, the associated instances and actual file were not deleted from the repositories but rather marked as Resolved-Withdrawn and hidden at the UI level. The system has now been updated so that when a document is deleted, the document attachment will also be deleted from all places like list, Tile, and document View, and reference instances like Link-Attachment and Data-WorkAttach-File instance will also be removed along with the actual file from the repository.

SR-C98068 · Issue 483991

Installer files updated with class loader conflict resolution assistance

Resolved in Pega Version 8.2.4

When sending emails with attachments, errors were observed relating to a loader constraint violation indicating that when resolving interface method, the class loader of the current class and the class loader for the method's defining class had different Class objects for the type used in the signature. The resolution for this requires user configuration of the app server, and the following files for the install guide have been updated with the appropriate information:Deployment-guides-dita/install.ditamap Deployment-guides-dita/Content/Topics/app-server-config/creating-jdbc-driver-module-jboss-tsk.dita Deployment-guides-dita/Content/Topics/app-server-config/delegating-javax-activation-to-JRE-loader-tsk.dita

SR-D28460 · Issue 509365

Added timeout handling for non-PRAuth servlets

Resolved in Pega Version 8.2.4

After logging in via external authentication service (SAML Single Sign On) and setting up a timeout in the access group RuleForm, when the user performed any action and the server identified the request to be timed-out, it was expected that a SAML request would be sent from the browser to the external Authentication Server (referred as IDP) and the flow would proceed from there. This worked as expected for a non-AJAX request. To resolve this, handling has been added for timeout when using non-PRAuth authentication services.

SR-D29127 · Issue 506863

SAML data pages restored after passivation

Resolved in Pega Version 8.2.4

If login used SAML SSO, resuming the session after passivation resulted in missing or empty data pages when using an SAP integration with Pega Cloud. This was traced to a security change that modified the D_SAMLAssertionDataPage and D_SamlSsoLoginInfo data pages as readonly, causing them to not be passivated under these conditions. To resolve this, the data pages have been made editable so they will be restored as expected. This change also resolves any difficulty with SAML logoff activities in conjunction with SAP and Pega Cloud.

SR-D37872 · Issue 507341

prproductmigration build.gradle updated for new mime4j asset name

Resolved in Pega Version 8.2.4

While running the getMigrationLog for ProductMigration script provided in the Pega 8.2.2 media files, errors appeared referencing "NoClassDefFoundErrors when running getLogs". This was caused by the referenced class not being found on the classpath: the version of the included jar did not include the class needed due to Praxiom's default version being updated to use a new version of mime4j that required an asset name change. To resolve this, the mime4j asset name in prproductmigration build.gradle has been updated to pick up the correct version of the dependency for Praxiom.

INC-167259 · Issue 647097

Documentation updated for evaluateFormulasLater parameter

Resolved in Pega Version 8.5.6

When an excel containing a formula was imported as binary file and viewed from the user end, the formula was visible. To address this, Case Management documentation has been updated to include additional information on using the evaluateFormulasLater parameter, which can be set to true to avoid errors in advanced formula evaluation. https://docs.pega.com/case-management/85/activities-integrating-cases-excel-documents

INC-177323 · Issue 672421

Search string wildcard use documentation updated

Resolved in Pega Version 8.5.6

The support article for the search API has been updated to clarify the ability to use the wildcard character "*" by manually adding it to the prefix of each term in the search string.

INC-190130 · Issue 678540

Help information updated for using Elastic Search with Report Definition

Resolved in Pega Version 8.5.6

The support article "Configuring a report definition to run against an Elasticsearch index" has been updated to clarify that the search can pass multiple values with a space in pySearchString as it does OR operation on all the fields, and that filters in the report definition will be used when executing the report directly or when calling the report in the pxRetrieveSearchData activity. https://docs.pega.com/system-administration/85/configuring-report-definition-run-against-elasticsearch-index

INC-145293 · Issue 610935

Additional diagnostic logging added for ElasticSearch startup issues

Resolved in Pega Version 8.5.6

The PyIndexerState was stuck in Starting status during node initialization. This issue could occur if the filesystem became hung due to network level issue while scanning entries from /etc/mtab, resulting in a lock which was not released correctly. In order to better determine which node entry in a cluster may be responsible for the hang, an update has been made which will use a temporary virtual environment to repeat the part of the initialization phase responsible and generate additional logs for debugging. To activate this, the PegaSearch.Diagnostics logger must be set in DEBUG mode. This duplicated virtual initialization will not interrupt the normal initialization.

INC-163791 · Issue 666195

Simplified default reference time calculations

Resolved in Pega Version 8.5.6

After a job scheduler was configured to run at Start time = 21:00:00 for Time zone = Europe/London, the scheduler determined 20:00:00 as the next start time. This was due to the calculation for the next start time using the time zone offset calculation pattern for the date and time stored in System-Runtime-Context.pxCreateDateTime, which had difficulty with changes to the time zone definition implemented in the time between the given date and today (meaning the current time) such as daylight savings time. To resolve this, the default reference time from System Runtime Context will be 'now' instead of Date(0).

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