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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A1273 · Issue 197681

PRPCTask is now tenantized

Resolved in Pega Version 7.1.9

On a multi-tenant environment with HTTP event, it was not possible to see the options for warm\blind transfer with interaction from a tenant layer. This was an issue with the task taking the user ID information but not taking the tenant information, so the acceptance of the interaction on the portal was not getting delivered to the desktop. To correct this, PRPCTask is now tenantized.

SR-A3149 · Issue 209034

Added handling for Oracle functional indexes of length '1'

Resolved in Pega Version 7.1.9

The SchemaChangeUtils class was throwing a java.lang.StringIndexOutOfBoundsException when an administrator attempted to view the "Missing PRPC Shipped Schema" section of the "PRPC Schema Report" page after upgrade (System -> Release -> Upgrade -> PRPC Schema Report). This appeared to lead to the message "Can not render section" in the PRPC schema report UI. The StringIndexOutOfBoundsException was due to Oracle functional indexes of length '1' which were not handled while doing a substring in schemaChangeUtils class: this handling has now been added.

SR-A34 · Issue 204505

Pega Lookup JSP tag correctly retrieves Chinese characters

Resolved in Pega Version 7.1.9

When the pega:lookup JSP tag did a field value lookup on pyCaption to retrieve the field value consistent with the locale, any Chinese characters embedded in the HTML pages used to generate the PDF rendered correctly but '?????' appeared in the PDF content instead of the Chinese characters configured in the Field-Value pair. This was caused by an issue in the code which caused the system to incorrectly identify NVARCHAR columns as being VARCHAR columns. This has been fixed., and the encoding for TestDatabaseNew has also been set to be UTF-8 to ensure the Non-ASCII characters in the tests are handled properly in all workspaces.

SR-A3428 · Issue 212424

Modified ClassName pass method for external DBs

Resolved in Pega Version 7.1.9

When DB2 is used as external DB (external table has a date column) and PRPC is hosted on a DB other than DB2, performing an obj-save into an external DB2 database failed with an SQL error. This issue occurred when a class was mapped to a table in an external DB which was not same as Pega hosting DB. In class PageDatabaseMapperImpl.java , function getDatabaseTypeFromEngine is used to check the database type when column type is Date, but the function was using a hardcoded value of class to determine the database type. This has been changed to pass className as parameter and use it to determine database type.

SR-A3744 · Issue 209253

Resolved Vtable NPE during engine start

Resolved in Pega Version 7.1.9

If a Rule-Access-When was defined on the class Data-Admin-System-Settings, search was initialized before the VTable is initialized. While initializing search, a DASS was set and a save operation was performed on the DASS which then tried to perform a security check and attempted to retrieve the Rule-Access-When from the unpopulated VTable cache. This led to an NPE. To resolve this, changes have been made so that search will be initialized after Vtable is populated.

SR-A940 · Issue 205402

Locking issue resolved for importing PUI jars

Resolved in Pega Version 7.1.9

Errors were being generated when importing PUI framework jars. This was an issue where the savepoints created in Saver.executeUpdate needed to be explicitly released on PostgreSQL to avoid locks from accumulating for each of the nested transactions, and the problem has been resolved.

SR-A990 · Issue 205075

Post-upgrade deferred list mapping reference inserted for new classes

Resolved in Pega Version 7.1.9

After migrating, the processing of the deferredlist while performing an updatestatus operation generated an exception from pzMapCases. This was caused by a class mapping issue where the new classes (InsertRuleSummary, UpdateRuleSummary, DeleteRuleSummary) added in DeferredOperationsImpl did not have interfaces in DeferredOperation. This has been corrected.

INC-167311 · Issue 646477

Updated upgrade handling for migrating work objects

Resolved in Pega Version 8.3.6

After upgrading from Pega 6.2 to 8.3, the work migrated work objects were missing SLAs due to missed entries in the assignment tables (PC_ASSIGN_WORKLIST/ PC_ASSIGN_WORKBASKET) . The SLA was firing, but the processing failed due to the fact the runtime could not resolve a 'AddHistoryPage' library function. In this case, multiple upgrades of the application dating back to Pega 4 resulted in the runtime context containing older ruleset versions in higher ruleset versions, hiding the underlying Pega 8 version of the rule. For releases prior to Pega 7.3, Rule-Application was stored in pr4_rule and will be migrated to pr4_rule_application during upgrades. However, since Context Upgrade is run before Optimize Newly Exposed Columns, the pyDependsOnName won't always be populated. To resolve this, the system will filter based on the value in the blob rather than the exposed column so there will be a value regardless of the upgrade-from version.

INC-172675 · Issue 649451

Configuration added for extending queue processor timeout

Resolved in Pega Version 8.3.6

Alerts for queue processor (QP) items which took more than 15 minutes to run could result in the system marking the node as 'unhealthy'. In environments with Pega Health Check enabled, this would shut down the node gracefully. It was not possible to change this default as it was hardcoded. In order to support systems that may have custom processes that run beyond 15 minutes, a a new setting has been exposed that allows configuration of the interval after which a node with long-running queue processor is marked as unhealthy and is restarted. By default this remains 900000 milliseconds / 900 seconds / 15 minutes, but it may be adjusted up to 24 hours to avoid premature node shutdown. The stale thread detection mechanism will take that setting into account and use the provided value or default to 15 minutes if the value was not provided. In addition, the threshold's units in the UI have been changed from ms to seconds.

INC-161984 · Issue 638856

Web Tier busy threads released on timeout

Resolved in Pega Version 8.6.1

Tomcat Web Tier Busy Threads were not being correctly released, causing stability and performance problems that included health check pings not receiving a thread to service the request so the node was marked as bad, users were quiesced, and the node replaced. Investigation showed the 'put' on the blocking queue did not time out when the queue was full and waited indefinitely, keeping the thread blocked. To resolve this, the system will use 'offer' on the blocking queue instead of 'put' to force thread release on timeout. In addition, debug logs have been added to understand when the offer (or Put) does not succeed and the state of the queue that is causing this issue; the debug logs for class com.pega.pegarules.session.internal.serverpush.RoboticAutomationImpl should be enabled only if the thread busy issue is observed and for limited time window while actively debugging.

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