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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

INC-167704 · Issue 671628

Email timing updated to ensure content captured

Resolved in Pega Version 8.5.6

Outbound email replies constructed using a pyReply section were intermittently blank if the 'Send' button was clicked immediately after adding text. This was traced to the blur not happening immediately on click of the submit button, and has been resolved by introducing window.blurDelay to ensure the data is captured. The delay time is configurable, and by default is set to 200ms.

INC-167871 · Issue 666295

Desktop browser java render error corrected

Resolved in Pega Version 8.5.6

Attempting to open Clipboard, schedule a report, or perform any activity which generated in a pop-up resulted in a blank screen and browser errors indicating "Uncaught TypeError: (…) is not a function 2. Uncaught TypeError: cannot set property '...' of undefined". This has been resolved by adding a semicolon to the last line of pzpega_desktop_automation_support_js.

INC-170466 · Issue 671852

Page group property passed correctly for complex questions

Resolved in Pega Version 8.5.6

When the Pega Survey Smart shape was used to configure a list of complex set of questions using Question rules and invoked using the Survey shape, the reload system was not passing the subscript value for the Page group property pyQuestionnaire. This caused an Invalid Reference exception and displayed an error pop up for the end user. Investigation traced this to a call to RefreshList to load a section holding pyQuestionnaire(Subscript) page content which was in place as part of a legacy fix but which has since been made unnecessary due to infrastructure changes in the DOM utilities. To resolve this, the ComplexQuestionCheckboxTemplate and pzComplexQuestionCheckBoxTemplateRowDetails section rules have been updated to remove the RefreshList action on checkbox.

INC-170918 · Issue 653215

DateTime property handling revised for future date with daylight savings time

Resolved in Pega Version 8.5.6

A DateTime property was changing each time the local action refreshed. Investigation showed this was a missed use case related to recent work to correct an issue with a 1 day discrepancy for non-template DateTime. The previous update to use the default timezone when generating markup in non-template for the date property while the datetime property uses the server timezone has been further refined to handle formatting the date time when the year is greater than 2037 and combined with daylight savings time. This will be resolved by setting the correct date before returning the moment object if the year is greater than 2037 for the date time control using display mode as date.

INC-172944 · Issue 662830

Skin rule circumstancing article added

Resolved in Pega Version 8.5.6

An article on skin circumstancing best practices has been added to https://collaborate.pega.com to aid in working with this functionality.

INC-173760 · Issue 658068

Table Filter save uses correct harness

Resolved in Pega Version 8.5.6

After creating a new view for table and then relaunching the portal or switching between tabs, the created views were not visible. Investigation showed that the views were saved under the incorrect pycaseworker harness on initial load, causing them to not be visible when returning from the switch and using the correct pyCWPortalContent harness. This has been resolved with the addition of the new parameter innerHarnessName to get the harness name when creating a personalization instance.

INC-176113 · Issue 661470

Duplicate messages removed from hover over smart info

Resolved in Pega Version 8.5.6

If a particular mandatory field was not selected and saved, scrolling over any help text bubble in that screen caused the error messages to pop up multiple times. This was an issue with the recreation of error tables on hover over smart info and has been corrected.

INC-177019 · Issue 662708

Corrected styling for layout group section navigation

Resolved in Pega Version 8.5.6

When a layout group was added to a section after updating, the group was shifted when the left arrow key was pressed. This was traced to the use of arrow keys for navigation calling the focus() method and causing the scrolling. Although it is recommended to use a Tab Group control in this configuration, the shift issue has been resolved by updating the styling in the layout group.

INC-177104 · Issue 666332

Resolved-by field reflects queue processor close

Resolved in Pega Version 8.5.6

When a case was resolved by the queue processor, for example when the SLA ended and a case was automatically Resolved-Withdrawn by the system, the "Resolved by" field was blank. This was caused by the pyOperatorInfo control looking for the system account user data in the application users pool, and has been resolved by updating the control to display the localizable "System" name in this scenario.

INC-178417 · Issue 670111

Flag reset added for grid with 'Expand When'

Resolved in Pega Version 8.5.6

A grid using an 'Expand When' condition worked as expected when the condition was true, but once expanded the grid did not collapse if the expand condition was changed to false even if a section/harness refresh was performed. This has been resolved by adding an update which will reset the flag when the result of 'Expand When' is false.

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