Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D57865 · Issue 520963

Added property check for outbound templated email reply

Resolved in Pega Version 8.2.6

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

SR-D63638 · Issue 544016

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.2.6

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

INC-217655 · Issue 723565

Resolved validation check freeze for Dynamic Layout Group

Resolved in Pega Version 8.7.3

After creating a multi-step form where step 1 had a Dynamic Layout Group(tabbed) that used form fields configured with validations, clicking next with empty/invalid values in the form intermittently caused the screen to freeze and a javascript exception was logged. This was traced to a missed use case related to templates in the childNode, and has been resolved by adding the necessary safe checks in lgtemplate and lgcelltemplate.

INC-218855 · Issue 718834

DSS added to control section collapse on refresh

Resolved in Pega Version 8.7.3

After update from 8.5, using dynamic layouts that included certain controls (autocomplete/text/dropdown) configured with Refresh-Other Section -> Parent / Top Level Section such as a pyCaseActionArea with Event 'On Change' showed a different behavior: entering a value in the configured text/auto-complete field that leads to the refresh of the top level section will collapse all expanded sections if there is a refresh trigger within the embedded section or dynamic layout of the collapsible layouts. In order to control this behavior, a new DSS has been introduced. By default HonourExpandWhenOnRefresh (owning ruleset Pega-UIEngine) will be set to false to maintain the current behavior of collapse on refresh, while setting it to true will use the older behavior of maintaining expanded sections.

INC-223222 · Issue 723634

Corrected apiContext when using bulkActions

Resolved in Pega Version 8.7.3

Row selections in the multi-selection table were intermittently not working after opening a table with bulk actions enabled. Investigation showed that opening a table with bulkActions enabled and then navigating to a table where bulk actions are not available but multi-select is enabled led to functions like setSelectedRows and getSelectedRows still being available in apiContext. This has been resolved by correcting apiContext when bulkActions is enabled.

INC-225236 · Issue 725703

Corrected LiveDesignViewDisplay error handling

Resolved in Pega Version 8.7.3

When all rulesets were locked and a section was opened from Live UI in a portal, a "rule deleted" message appeared and it was confirmed the rule was deleted even though the rule was in locked ruleset. Investigation traced this to a pzLiveDesignViewDisplay call to pxChooseBestRuleSet which jumped to failure logic when "allow check out" was disabled, and this has been resolved by correcting the error handling in pzLiveDesignViewDisplay.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us