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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-195583 · Issue 684840

Flow action modal pop-up closes after submit

Resolved in Pega Version 8.7

On clicking Submit button on the modal window, the post action was successfully completed but the buttons froze and the modal window did not close. This was traced to a missing condition in the if loop to handle the needed flow action logic, and has been corrected.

INC-197243 · Issue 687412

Locking up+E975dated for EmailLink

Resolved in Pega Version 8.7

After clicking a work link from email and opening the work object in a new window, opening the work object in the perform harness and performing a browser refresh by way of Actions -> Refresh resulted in a locking error when trying to submit the case. This was traced to the handling in the Ajax container: when an assignment is opened from the todo list, it will open it in primary Ajax container. If the complete web page was refreshed, the contents in the Ajax container were cleared and loaded back to previous state. While doing this process the lock of the Work Object was released and not added back. In order to achieve the lock after the refresh, the doUIAction activity has been updated to lock the case when the case is opened and reloaded.

INC-198021 · Issue 686630

Corrected blank areas on maximized view

Resolved in Pega Version 8.7

A blank section was displayed when maximizing the reply screen. Investigation showed that when the editor was inside a positioned container with overflow hidden and the editor had a scrollbar with its body height greater than the document, the scrollIntoView would scroll to grey spaces which were originally hidden by overflow. This has been resolved by commenting out scrollintoview, since it is not necessary and scroll position/cursor will be retained without it.

INC-198484 · Issue 689007

Tab error message localized

Resolved in Pega Version 8.7

Localization has been added for the message that is shown at a tab when a section in tabbed layout contains errors.

INC-199156 · Issue 689742

PDF generation corrected

Resolved in Pega Version 8.7

Issues with PDF generation have been resolved by upgrading the PD4ML libraries to version 4.0.9fx5.

INC-136264 · Issue 582472

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.5.1

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587715

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.5.1

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

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