INC-152776 · Issue 621244
Check added for HTML and linefeed combined in email
Resolved in Pega Version 8.5.3
In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with </br>. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.
INC-156422 · Issue 617382
Updated email triage case creation to avoid unique key issue
Resolved in Pega Version 8.5.3
After upgrade, when the email listener queued the case and an agent picked up the queued item to create an Email Triage Case and then the interaction case, trying to commit the case failed with a Unique Key violation. Investigation traced this to the system trying to insert the record into the PC_WORK_TRIAGE table twice due to a timing issue in the workobject commit. This has been resolved.
INC-192935 · Issue 698695
Inline images retrieved for deferred-load email
Resolved in Pega Version 8.7.1
When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.
INC-200148 · Issue 693148
Added JSoup handling for older Microsoft Outlook versions
Resolved in Pega Version 8.7.1
Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.
INC-200237 · Issue 693179
Added API for Pega Call Team websocket reconnect
Resolved in Pega Version 8.7.1
When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.
INC-203463 · Issue 694163
Added deferred loading for email cases
Resolved in Pega Version 8.7.1
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-153631 · Issue 613851
Table selector updated to handle complex autocomplete dropdowns
Resolved in Pega Version 8.7.1
Whenever an autocomplete and a table were in different sections, only the first 40 results were visible in the dropdown and the other spaces were shown as blank. The issue did not occur if the table and autocomplete were in same section. This was traced to a specific configuration where Section A had an autocomplete inside the dropdown list and autocomplete was enabled to show the results in a table (presentation tab) and Section B, which contained a grid, was included in Section A in the same autocomplete dropdown list. This has been resolved by updating the table selector in ui_grid so it uses the correct dom elements.
INC-172944 · Issue 662829
Skin rule circumstancing article added
Resolved in Pega Version 8.7.1
An article on skin circumstancing best practices has been added to https://collaborate.pega.com to aid in working with this functionality.
INC-176462 · Issue 657411
Dashoard widget drilldown section adjusts dynamically
Resolved in Pega Version 8.7.1
While trying to expand the drilldown columns, text was overlapping due to the grid not adjusting the large size of data dynamically. This was traced to an unnecessary CSS rule being applied to set max-height which broke the styling. This has been resolved by removing the height limitation on detail cells.
INC-178831 · Issue 697057
Ensured correct context for multi-select
Resolved in Pega Version 8.7.1
When using multi-select controls, there was an intermittent issue with selecting values using a mouse click. Using the tab key worked as expected. This was traced to the focus being event triggered multiple times so pega.ctx.dom returned undefined values in the second call.This has been resolved by focusing the target element before creation of capsule to ensure the context remains the same.