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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-142589 · Issue 595489

Corrected tooltip evaluation for multiselect

Resolved in Pega Version 8.4.3

After adding help text for a multiselect help icon with overlay on hover field, the value was not being sourced. Changing to a different type of help text or control type worked as expected. This was due to an error in case sensitivity, using pyToolTip when it should have been pyTooltip, and has been corrected.

INC-142714 · Issue 596554

Recent Cases from different applications available to open

Resolved in Pega Version 8.4.3

An enhancement has been added which will allow opening other application assignments in the Recent Cases section of the current application when the user has access to multiple applications.

INC-143005 · Issue 596954

Fluid Overlay displays as expected in Firefox

Resolved in Pega Version 8.4.3

After upgrade, using the Overlay format "Fluid" to perform the screening matches task in CLM using Firefox had an overlay that covered the entire screen but was missing the scrollbar to manage the content. This has been resolved by adding changes to support dynamic content (with scrollbar) for center overlay.

INC-157214 · Issue 634986

Mentioned user in Pulse appears correctly

Resolved in Pega Version 8.6.1

When loading user names while using the "@" functionality in a Pulse post, adding or tagging the operator/user in Pulse by entering each letter brought up the list, but when using copy/paste it was not possible to select the desired value from the user.Suggestions list of operators/users. If by chance the user name was selected from the suggested list, the operator ID was added instead of the full name. This has been resolved.

INC-160485 · Issue 655298

Trailing "/" added to public links for SSO use

Resolved in Pega Version 8.6.1

Links generated using pyWorkLinkWithLabel were not working with SSO due to not having a trailing "/" on the URL. This has been corrected by adding code to append the "/" if the public link url doesn't end with it.

INC-161398 · Issue 639853

DataSync SynchronizationResponseStreamer logging enhancements

Resolved in Pega Version 8.6.1

The PegaRULES log contained "Response page does not match request, will generate failure response" errors even though no functional impact was observed. In order to enhance troubleshooting, additional DEBUG logs have been to DataSyncHandler, SynchronizationResponseStreamer is now logged on INFO level and contains more detail, and the error message has been modified to "Cannot prepare continuation response because offline package was stale. Will generate reset schedule response." to be more informative.

INC-164532 · Issue 635298

Correct context set for offline chat email processing

Resolved in Pega Version 8.6.1

After configuring "Allow end-customers to submit an email when chat is unavailable", the options for email and message were presented in the chat window and an item was queued for the queue processor cyCreateOfflineEmailMessage, but the queue processor became stuck on the queue item. Investigation traced this to the configuration causing the pyShouldExtensionBeLoaded activity to run under the incorrect context, which prevented it from accessing the needed workparty and goal values. This has been resolved by adding the pyShouldExtensionBeLoaded class to the pages to ensure the correct context.

INC-164947 · Issue 639860

Handling added for missing div when opening work object

Resolved in Pega Version 8.6.1

In mobile offline app, opening a work object in a specific scenario for the second time resulted in an endless busy indicator. It was not possible to navigate away, and the app had to be closed and reopened to continue. Investigation showed that some app sections had an action that tried to load a harness section where one specific div was missing, and this has been resolved by updating reloadSectionOSCOHandler to handle the missing div in the failure callback. Additionally a console.error() will appear for the missing section.

INC-165779 · Issue 641973

SQL query handling updated for mobile

Resolved in Pega Version 8.6.1

When the check box in mobile channel "Disclose application size when users log in for the first time" was enabled it produced the error "There was a problem getting a list: SQLState: Message: ERROR: relation "pr_data_full_sync_stats" does not exist". Investigation showed that all SQL queries passed to getDb().executeRDB(...) method were using the SQL table directly, ignoring any customizations to table mapping or database prefixes. This has been resolved by replacing the table name with a class reference ("Class: Pega-OfflineFullSyncSizeStatistics") so that table mapping can replace the reference with a proper table name and proper database prefix.

INC-166048 · Issue 641956

Navigation icons added for use in offline mobile

Resolved in Pega Version 8.6.1

When using an offline mobile app, clicking on an image / link on the home page for navigation resulted in the error “Resource missing. See client logs.” This was traced to a missed use case that resulted in some icons not being available in the package, and has been corrected by including the following:webwb/py-menu-toggle.png webwb/pzgrid_downarrow.png webwb/pymenuleftarrow.png webwb/pymenurightarrow.png webwb/pymodal_mask_img.png webwb/py-grid-sort-down.svg

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