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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B94429 · Issue 341175

Mobile client correctly opens child case

Resolved in Pega Version 7.4

Given a scenario where a parent case was online-only and the child case was offline-enabled, the offline-enabled child case was not able to be opened when the mobile device was in online mode. This was traced to the handling for processing the offline case and retrieving the parent case work object resulting in newAssignPage being lost, and has been fixed.

SR-C10224 · Issue 351129

D_PZOFFLINEATTACHMENTLIST reused for offline delta sync

Resolved in Pega Version 7.4

In offline delta sync, the data page D_PZOFFLINEATTACHMENTLIST was populated twice. This was caused by pzDataSyncPackager populating the page on the initial line tools.findPage call, deleting the new page, then issuing another findPage to recreate the page. The code has now been modified to use the page from the clipboard instead of re-creating it.

SR-C10909 · Issue 352697

Handling added for null OfflineCaseAttachment source

Resolved in Pega Version 7.4

An exception was being generated on each offline mobile-sync with the tracer message: "Unable to load data page D_pzOfflineCaseAttachments. Required parameter LinkRefFrom cannot be blank." This occurred when the required parameters for D_pzOfflineCaseAttachments DP were not populated. To address this, D_pzOfflineCaseAttachments DP has been changed to the pyGetAllOfflineAttachments activity, and handling has been added to exit if the parameter is empty.

SR-C573 · Issue 346166

Sync error page retains uploaded changes

Resolved in Pega Version 7.4

After changes were made to a case offline and the case was then uploaded after the case had already been reassigned to someone else, a Pega-Work-OfflineSync work object was created and a copy of the case data was placed on the embedded pySyncErrorCase page but the changes were missing. To fix this, the pzStoreAndForwardProcessItems function has been modified to ensure the changes from the uploaded version are present on the pySyncErrorCase page.

SR-C6870 · Issue 349625

Performance improvement for finishAssignment sync

Resolved in Pega Version 7.4

Analysis of a trace on the output related to a finishAssignment sync found a second read of the work object within the pzDataSyncPackageCases activity (after it was previously read in pzCheckLockingMode). In order to improve performance, the system will make use of the existing open work object to avoid the dual DB read.

SR-C7706 · Issue 350556

Performance improvement for WorkID sync

Resolved in Pega Version 7.4

In order to improve performance, changes have been made to the pzStoreAndForwardProcessItems and pzGetAllOfflineWorkIDs activities: these will populate skipDPOfflineWorkIDsInteraction to conditionally skip the DP packaging, in order to ensure the offline temp ID reconciliation does not populate the data D_pzOfflineWorkIDs twice during delta sync.

SR-B34028 · Issue 329193

Resolved error message on mandatory property in grid with Microsoft Internet Explorer

Resolved in Pega Version 7.4

When using Microsoft Internet Explorer, a property marked as mandatory inside a grid layout was firing its validation when the section was loaded. This caused an error icon to appear for a mandatory column on the first row when adding a new row from an always editable grid. This was traced to focus happening twice on the mandatory column, and has been fixed.

SR-B56628 · Issue 244337

Memory leaks fixed for CPM portal with Microsoft Internet Explorer

Resolved in Pega Version 7.4

Memory leaks were found in the CPM interaction portal that caused degraded performance, intermittent screen distortion, and browser screen freeze when using Microsoft Internet Explorer. To correct this, event listeners are now cleared at the end of every interaction so the memory allocated to them is released. In addition, a quickwrapup JS error has been resolved.

SR-B56628 · Issue 322412

Memory leaks fixed for CPM portal with Microsoft Internet Explorer

Resolved in Pega Version 7.4

Memory leaks were found in the CPM interaction portal that caused degraded performance, intermittent screen distortion, and browser screen freeze when using Microsoft Internet Explorer. To correct this, event listeners are now cleared at the end of every interaction so the memory allocated to them is released. In addition, a quickwrapup JS error has been resolved.

SR-B64560 · Issue 334877

Memory leaks fixed for CPM portal with Microsoft Internet Explorer

Resolved in Pega Version 7.4

Memory leaks were found in the CPM interaction portal that caused degraded performance, intermittent screen distortion, and browser screen freeze when using Microsoft Internet Explorer. To correct this, event listeners are now cleared at the end of every interaction so the memory allocated to them is released. In addition, a quickwrapup JS error has been resolved.

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