INC-152776 · Issue 621245
Check added for HTML and linefeed combined in email
Resolved in Pega Version 8.6
In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.
INC-156422 · Issue 617381
Updated email triage case creation to avoid unique key issue
Resolved in Pega Version 8.6
After upgrade, when the email listener queued the case and an agent picked up the queued item to create an Email Triage Case and then the interaction case, trying to commit the case failed with a Unique Key violation. Investigation traced this to the system trying to insert the record into the PC_WORK_TRIAGE table twice due to a timing issue in the workobject commit. This has been resolved.
INC-157214 · Issue 631600
Mentioned user in Pulse appears correctly
Resolved in Pega Version 8.6
When loading user names while using the "@" functionality in a Pulse post, adding or tagging the operator/user in Pulse by entering each letter brought up the list, but when using copy/paste it was not possible to select the desired value from the user.Suggestions list of operators/users. If by chance the user name was selected from the suggested list, the operator ID was added instead of the full name. This has been resolved.
INC-160372 · Issue 629922
Resolved unneeded chat survey error logging
Resolved in Pega Version 8.6
After configuring a chat server to do a post chat survey, the post chat survey was correctly served but errors indicating "Cannot find PegaCA-Work-SurveyNPS.Thank you for your feedback. van type Rule-HTML-Paragraph" were logged. This was caused by the method used by the system to distinguish between text and paragraph questions in pyProcessNextStep, and has been resolved by adding additional checks for whether paragraph exists before opening it.
INC-160688 · Issue 632230
Skip topics from the attachments setting honored
Resolved in Pega Version 8.6
Topic detection was happening for attachments even when it is disabled in the UI. This issue was traced to pyTopics which were not properly configured by selecting checkboxes in iNLP configuration for Email Channel, and has been resolved.
INC-165188 · Issue 635775
Third-party links allowed to pass target attribute in anchor
Resolved in Pega Version 8.6
Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.
INC-165886 · Issue 637242
JWT token support added for Digital Messaging
Resolved in Pega Version 8.6
An enhancement has been added to support the use of JWT tokens for authentication with the Digital Messaging API.
INC-135335 · Issue 588510
Parent flow next step will take precedence over sub-process
Resolved in Pega Version 8.5.1
A Breadcrumb configured in the screen flow was not displaying at the last assignment when there were multiple embedded sub processes and the last assignment was called in a sub process. This was traced to the parent flow next step information not being passed due to the next step in the sub process being marked as an end shape. To resolve this, the pzFlowSteps7 html control has been updated to pass the parent flow's next step information in this situation.
SR-D77719 · Issue 569769
OpenIfStale updated to resolve optimistic locking race condition
Resolved in Pega Version 8.5.1
A race condition was created in optimistic locking by having two assignments save at overlapping times. This has been resolved by modifying the pzShowConflicts activity to use a version of openIfStale which will consider a workpage as stale even if the difference in pxUpdateDatetime is in milliseconds.
INC-134912 · Issue 581326
Handling updated for wait shapes with different outgoing connector flow actions
Resolved in Pega Version 8.5.1
After configuring a flow with a wait shape that by default used the pyContinueAfterWait flow action for the outgoing connector of the wait shape refer, adding any other valid flow action resulted in the error "Action To Take must be a valid flow action for this assignment". This was due to the post-processing of the connector properties modal updating the ActionToTake value based on wait shape, so that changing the flow action on a connector caused the validation on save to fail if the ActionToTake on wait shape and the connector flow action did not match. To resolve this, the system has been modified to validate a wait shape with different flow action on the outgoing connector.